Care Coach 1
CarePlus 6/2022-Present
· Research various prescription assistance programs and grants online and assist members with applying.
· Document calls for the purpose of maintaining accurate and concise information.
· Boosted CarePlus Health Plan savings on prescription medication to $175,411 between 2024 and 2025
· Assists with inbound/outbound telephone calls by providing general program information and routing the caller to the appropriate personnel as needed.
· Received inbound calls from members, first point of contact for the company
· Provide non-clinical support to the assessment and evaluation of members' needs
· Contributed to an optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members.
