Customer Service
Tonya Jenkins
USPS
MIAMI,FL
12
years of professional experience
Dedicated professional with extensive experience in customer service and team training. Recognized for effective problem-solving and improving service efficiency, contributing to enhanced customer satisfaction and operational excellence.
Results-driven mail handler with proven expertise in improving workflow efficiency and team coordination. Skilled in problem resolution and training staff to enhance operational performance.
Work History
Mail Handler
4 Years 10 Months- Coordinated team efforts to ensure timely delivery of mail and packages across multiple routes.
- Operated advanced sorting machinery to streamline mail processing and improve workflow efficiency.
- Trained new staff on safety protocols, operational procedures, and equipment handling techniques.
- Monitored inventory levels and ordered supplies to maintain uninterrupted operations within the facility.
- Developed standard operating procedures that improved processing times and increased overall productivity metrics.
- Utilized physical strength to move mail and packages of varying sizes and weights.
Import Specialist
3 Years 6 Months- Managed import documentation to ensure compliance with customs regulations.
- Coordinated with freight forwarders to streamline shipping processes and reduce delays.
- Developed training materials for junior staff on import procedures and regulatory changes.
- Analyzed shipment data to identify cost-saving opportunities and improve operational efficiency.
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
Customer Service Representative
3 Years 9 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed billing adjustments and account updates with accuracy and attention to detail.
- Assisted team members in handling complex customer issues, improving overall service efficiency.
- Trained new representatives on systems and processes, enhancing team performance and knowledge base.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Science
Skills
Customer service
Team collaboration
Client relations
Handling and sorting mail
Team collaboration
Problem-solving skills
Logistics coordination
Operational troubleshooting
Active listening
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Timeline
Mail Handler
USPS
11.2021 - CurrentRead More
Import Specialist
Customs and Trade Services
03.2018 - 09.2021Read More
Customer Service Representative
Comcast, CAE
04.2014 - 01.2018Read More
Miami Dade College
Associate of Science
Read More