Tonya Jessie
Martinsburg,WV
Summary
Motivated individual with experience in customer service and account management. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Highly organized with time management skills. Successful at managing multiple priorities.
Overview
12
12
years of professional experience
Work History
Account Manager
Inspira Financial
Oak Brook, IL
12.2021 - Current
- Serve as lead point of contact for any and all matter specific to my accounts.
- Build and maintain strong, long-lasting customer relationships
- Liaise with cross-functional internal teams
- Ensure timely and successful delivery of solutions according to customer needs
- Identifying account related issues and resolving them
- Upsell products to existing clients to generate more revenue
- Implement sold product
- Assist with challenging client requests or escalations as needed
- Team support via chat / email
- Manage annual renewals for clients / spreadsheets / contracts
Customer Service Representative
PayFlex / Inspiria
Omaha, NE
10.2012 - 12.2021
- Manage designated incoming calls.
- Identify and access customer's needs, provide accurate, valid and complete information by utilizing available resources.
- Meet personal/team goals.
- Provide appropriate solutions and alternatives within time limits set forth by guidelines. Follow up to ensure resolution. Maintain notes in the accounts. Follow procedure, guidelines, and policies.
- Managed and resolved customer escalations and provided team support as a Team Lead for two years as well.
Education
High School Diploma -
Hedgesville High School
Hedgesville, WVSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
Timeline
Account Manager
Inspira Financial
12.2021 - Current
Customer Service Representative
PayFlex / Inspiria
10.2012 - 12.2021
High School Diploma -
Hedgesville High School
Similar Profiles
Chrissy NicholsonChrissy Nicholson
Marketing Strategist at Inspira FinancialMarketing Strategist at Inspira Financial
Dan BrzozowskiDan Brzozowski
Chief of Staff to CEO at Inspira FinancialChief of Staff to CEO at Inspira Financial
Jenna MoralesJenna Morales
Fund Custody Specialist at Inspira FinancialFund Custody Specialist at Inspira Financial