Tonya Jones
Westland,MI
Summary
Dynamic customer service professional with proven expertise at Senior Alliance Area on Aging, adept at analytical problem-solving and enhancing client satisfaction. Skilled in navigating multiple software systems, I effectively resolved complex issues, improving efficiency and reducing hold times. Committed to delivering exceptional support and fostering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Senior Alliance Area on Aging
07.2021 - 08.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
Rainbow Clothing Store
10.2020 - 05.2021
Education
Associate of Arts - Education
Schoolcraft College
Livonia, MI01-2020
Certificate - Case Management
Wayne County Community College
Detroit, MI06-2018
Skills
- Analytical problem-solving
- Call center customer service
- Problem-solving skills
- Customer support
- Data entry
- Customer service
Timeline
Call Center Representative
Senior Alliance Area on Aging
07.2021 - 08.2025
Sales Associate
Rainbow Clothing Store
10.2020 - 05.2021
Associate of Arts - Education
Schoolcraft College
Certificate - Case Management
Wayne County Community College
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