Tonya Krieg
Southwick,Massachusetts
Summary
Dynamic dental receptionist with proven expertise at The Kids Dentist, excelling in patient scheduling and insurance verification. Recognized for enhancing clinic workflow and ensuring HIPAA compliance. Adept at multitasking and fostering effective communication, resulting in improved patient experiences and streamlined operations. Committed to delivering exceptional service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Dental Receptionist
The Kids Dentist
West Springfield, MA
06.2023 - 04.2026
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted patients with insurance verification and billing inquiries to ensure seamless service.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance.
- Coordinated communication between dentists, parents, and children to enhance patient experience.
Paraprofessional
Town Of Agawam
Agawam, MA
09.2010 - 06.2023
- Assisted educators in implementing individualized learning plans for students with diverse needs.
- Supported classroom management strategies to enhance student engagement and participation.
- Collaborated with teachers in developing instructional materials tailored to specific learning objectives.
- Monitored student progress through assessments and provided feedback to educators on performance trends.
- Implemented behavioral intervention strategies to improve student focus and reduce disruptions during lessons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
High School Diploma -
Agawam High School
Agawam, MA06-1987
Skills
Phone and email etiquette
Dental terminology
Excellent multitasking capability
Appointment scheduling
Punctual and reliable
Incoming call reception
Maintaining cleanliness
Insurance verification
Insurance billing
Patient scheduling
Treatment room setup
HIPAA compliance
Office opening and closing
Data entry
Dental staff support
Timeline
Dental Receptionist
The Kids Dentist
06.2023 - 04.2026
Paraprofessional
Town Of Agawam
09.2010 - 06.2023
High School Diploma -
Agawam High School