Life coaching
Open To Work
Tonya L Smith
Relationship Manager
Suwanee,GA
Summary
Dynamic People Business Partner with a strong track record of enhancing operational efficiency and resolving complex challenges. Expertise in cultivating enduring relationships with key decision-makers, customers, and team members to drive organizational success. Committed to leveraging extensive training and experience to embrace new professional opportunities and challenges. Recognized for delivering exceptional results through strategic support for clients and stakeholders, optimizing processes, and providing insightful guidance on project and program initiatives.
Overview
30
30
years of professional experience
Work History
Transporter
Bennett International Logistics
08.2024 - Current
- Operated delivery vehicles to ensure timely transport of goods to designated locations.
- Maintained accurate records of shipments and deliveries for inventory management purposes.
- Adhered to safety protocols and regulations during transportation operations to minimize risks.
- Collaborated with team members to optimize routes for increased efficiency and reduced fuel consumption.
- Resolved transportation issues promptly, maintaining communication with clients regarding delivery status.
- Developed strong working relationships with customers and coworkers through effective communication skills, contributing to a positive work atmosphere for all parties involved in the transportation process.
Bodily Injury Claims Specialist
State Farm
03.2023 - 08.2024
- Partnered with support teams and cross-functional stakeholders to coordinate project tasks, improving claim resolution accuracy by 92% and accelerating timelines.
- Provided expert guidance and subject matter support during litigation, resulting in a 95% successful case resolution rate.
- Implemented process improvements that streamlined claim handling procedures, enhancing overall efficiency.
- Mentored junior specialists on best practices for handling intricate claims scenarios effectively.
- Conducted training sessions for staff on updated policies and regulatory changes impacting claims management.
- Reviewed and refined standard operating procedures, providing actionable feedback for process improvements.
- Managed complex bodily injury claims, ensuring compliance with state regulations and policy guidelines.
- Led negotiations with claimants and legal representatives, achieving favorable settlements while minimizing costs.
Independent Claims Adjuster
Eberls Claim Service
09.2016 - 02.2023
- Supported safe and compliant operations with a 100% accuracy record in delivering sensitive materials.
- Coordinated logistics and communications with multiple stakeholders to facilitate daily clinical workflows and reporting.
- Built and maintained client relationships, enhancing overall process efficiency by 98%.
- Conducted thorough investigations, interviewing claimants and witnesses for accurate information gathering.
- Led initiatives to enhance customer satisfaction through timely communication and resolution of complex claims issues.
- Educated clients about relevant policy provisions so they could better understand their coverage benefits and limitations.
- Developed trust-based rapport with clients through transparent communication practices regarding their claim status.
- Provided consistent follow-up on outstanding case information requests ensuring prompt resolution.
- Built strong relationships with clients through empathetic communication and active listening during the adjustment process.
Program Assistant
National Archives & Records Administration
12.2014 - 11.2021
- Delivered administrative support across multiple projects for external partners, increasing program efficiency by 25%.
- Developed onboarding materials and trained program staff, ensuring compliance and procedural accuracy.
- Reported on project tasks and milestones to program leadership, contributing to enhanced operational success.
- Assisted in the management of electronic records systems for improved access and organization.
- Coordinated project timelines and resource allocation to ensure timely delivery of program objectives.
- Implemented risk management strategies to mitigate potential project challenges and ensure continuity.
- Evaluated program performance regularly, identifying areas for improvement and adjusting strategies accordingly.
- Developed effective relationships with stakeholders to ensure alignment of goals and expectations for program success.
- Collaborated with internal departments to streamline workflows, increasing overall organizational efficiency within the program framework.
Education
Bachelor of Science (B.S.) - Business Management
University of Missouri-St. Louis
St. Louis, MOBachelor of Science (B.S.) - Project Management
Saint Louis University
St. Louis, MO06.2026
Skills
- Organizational Leadership
- Administrative Management
- Communication & Presentation
- Office & Business Software Proficiency
- Collaborative Teamwork
- Compliance & Training Assistance
- Stakeholder Engagement
- Attention to Detail
- Excellent communication
- Training & Developement
- Problem resolution
- Relationship building and management
Timeline
Transporter
Bennett International Logistics
08.2024 - Current
Bodily Injury Claims Specialist
State Farm
03.2023 - 08.2024
Independent Claims Adjuster
Eberls Claim Service
09.2016 - 02.2023
Program Assistant
National Archives & Records Administration
12.2014 - 11.2021
Bachelor of Science (B.S.) - Business Management
University of Missouri-St. Louis
Bachelor of Science (B.S.) - Project Management
Saint Louis University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Interests
Art and Design
Film
Photography
Travel
Learning