Tonya Limbert
Ector,TX
Summary
Highly organized and efficient Secretary with experience in administrative support roles. Proficient in handling correspondence and maintaining office organization. Adept at using office software and multi-tasking in fast paced environments. Known for excellent communication skills, attention to detail, and a strong ability to prioritize tasks. Committed to providing exceptional support to ensure smooth office operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Secretary
Texas Farm Bureau Insurance
05.2023 - Current
- Handle sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answer multi-line phone system and enthusiastically greet callers and visitors.
- Enter data into CRM and update customer contacts with information to keep records current.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Provide exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Open and properly distributed incoming mail to promote quicker response to client inquiries.
- Receive, verify, and apply payments for memberships and insurance policies.
- Review Delinquent Membership report daily and contact members to assist with membership renewal.
- Review Policy Activity report daily, contact members with payment reminders when policy payments are delinquent.
Chiropractic Assistant
Lifetime Chiropractic
08.2022 - 04.2023
- Answered phones to respond to patient questions, provide information and schedule appointments.
- Educated patients on the benefits of Chiropractic Care.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Input patient data into computer system and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Assisted chiropractor with patient care, ensuring accurate documentation and treatment plans.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
Senior Plasma Center Technician/Phlebotomist Technician
Takeda Pharmaceuticals/BioLife Plasma Services
01.2020 - 07.2022
- Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
- Prepared Donor charts
- Took vitals
- Measured Donor Blood Hematocrit using Centrifuge.
- Set Up/Disconnected Plasmapheresis Machines
- Explained donation process to new donors.
- Screened new and repeat donors.
- Entered Donor Information into DIS
- Provided exceptional customer service to donors during pre-donation evaluation, donation process, and post-donation care.
- Expedited donor processing by skillfully operating advanced screening technology such as plasmapheresis machines.
- Reduced wait times for donors by optimizing appointment scheduling and prioritizing high-demand time slots.
- Monitored donors throughout the entire donation process for any potential issues or complications.
- Collected samples from donors to test for COVID antibodies to be used for development of vaccines.
SEASONAL Fulfillment Associate
Amazon Warehouse
10.2019 - 12.2019
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
Office Assistant/Warehouse Associate
VPG
08.2013 - 01.2014
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Handled incoming mail, phone calls, and visitor inquiries.
- Kept track of product inventory
- Office Organization/Data Entry/Spreadsheets/Filing
- Shipping/Receiving product orders
- Worked assembly line when warehouse was shorthanded.
CNA
Woodmoore Assisted Living
04.2011 - 08.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Sorted and Administered Medications
- Performed Minor Wound Care.
Production/Warehouse Associate
Clayton Homes
01.2009 - 04.2011
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Made final touch ups on mobile homes
- Measured, cut, and hung sheetrock
- Installed dryer vents and plumbed hot water heaters
Education
CNA - Certified Nurse's Assistant
Oak Ridge Vocational
Durant, OKCPR/First Aid/BLS -
National CPR Foundation
GED -
Paris Junior College
Paris, TX07.2015
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Payment posting
- Multitasking and Time Management
- Critical Thinking
- Microsoft Office
- Data Entry
- Confidentiality and Data Protection
- Clerical Support
- Multi-line phone proficiency
- Filing and data archiving
Certification
General Lines Agent- Property and Casualty (07/27/2023-04/30/2025)
Timeline
Secretary
Texas Farm Bureau Insurance
05.2023 - Current
Chiropractic Assistant
Lifetime Chiropractic
08.2022 - 04.2023
Senior Plasma Center Technician/Phlebotomist Technician
Takeda Pharmaceuticals/BioLife Plasma Services
01.2020 - 07.2022
SEASONAL Fulfillment Associate
Amazon Warehouse
10.2019 - 12.2019
Office Assistant/Warehouse Associate
VPG
08.2013 - 01.2014
CNA
Woodmoore Assisted Living
04.2011 - 08.2013
Production/Warehouse Associate
Clayton Homes
01.2009 - 04.2011
CNA - Certified Nurse's Assistant
Oak Ridge Vocational
CPR/First Aid/BLS -
National CPR Foundation
GED -
Paris Junior College
General Lines Agent- Property and Casualty (07/27/2023-04/30/2025)
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