Highly organized and efficient Secretary with experience in administrative support roles. Proficient in handling correspondence and maintaining office organization. Adept at using office software and multi-tasking in fast paced environments. Known for excellent communication skills, attention to detail, and a strong ability to prioritize tasks. Committed to providing exceptional support to ensure smooth office operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Secretary
Texas Farm Bureau Insurance
05.2023 - Current
Handle sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answer multi-line phone system and enthusiastically greet callers and visitors.
Enter data into CRM and update customer contacts with information to keep records current.
Respond to emails and other correspondence to facilitate communication and enhance business processes.
Provide clerical support to company employees by copying, faxing, and filing documents.
Provide exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Open and properly distributed incoming mail to promote quicker response to client inquiries.
Receive, verify, and apply payments for memberships and insurance policies.
Review Delinquent Membership report daily and contact members to assist with membership renewal.
Review Policy Activity report daily, contact members with payment reminders when policy payments are delinquent.
Chiropractic Assistant
Lifetime Chiropractic
08.2022 - 04.2023
Answered phones to respond to patient questions, provide information and schedule appointments.
Educated patients on the benefits of Chiropractic Care.
Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
Input patient data into computer system and checked information for accuracy.
Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Performed electric muscle stimulation, massage, and mechanical traction.
Assisted chiropractor with patient care, ensuring accurate documentation and treatment plans.
Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Oriented and trained new staff on proper procedures and policies.
Senior Plasma Center Technician/Phlebotomist Technician
Takeda Pharmaceuticals/BioLife Plasma Services
01.2020 - 07.2022
Ensured donor satisfaction with compassionate care, clear communication, and attention to individual needs.
Prepared Donor charts
Took vitals
Measured Donor Blood Hematocrit using Centrifuge.
Set Up/Disconnected Plasmapheresis Machines
Explained donation process to new donors.
Screened new and repeat donors.
Entered Donor Information into DIS
Provided exceptional customer service to donors during pre-donation evaluation, donation process, and post-donation care.
Expedited donor processing by skillfully operating advanced screening technology such as plasmapheresis machines.
Reduced wait times for donors by optimizing appointment scheduling and prioritizing high-demand time slots.
Monitored donors throughout the entire donation process for any potential issues or complications.
Collected samples from donors to test for COVID antibodies to be used for development of vaccines.
SEASONAL Fulfillment Associate
Amazon Warehouse
10.2019 - 12.2019
Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Streamlined order processing by implementing efficient picking and packing techniques.
Printed labels, packaged boxes, and loaded into outbound containers.
Pulled orders quickly to maintain demanding productivity goals.
Office Assistant/Warehouse Associate
VPG
08.2013 - 01.2014
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Handled incoming mail, phone calls, and visitor inquiries.