Tonya Lopez
San Antonio,TX
Summary
Results-driven professional recognized for maximizing productivity and streamlining task execution. Proficient in customer service management and policy education, with a strong track record of implementing process improvements. Exceptional communication and problem-solving skills contribute to enhanced customer satisfaction and team performance. Aiming to leverage expertise to drive operational excellence in a dynamic environment.
Overview
23
23
years of professional experience
Work History
Accounting Technician
Project Quest
San Antonio, USA
05.2024 - Current
- Managed routine invoice processing for tuition charges and operational expenses using SAGE Intacct and Apricot systems.
- Maintained accuracy of vendor database by processing W-9 documentation.
- Facilitated weekly management meetings to assess grant opportunities and streamline processes.
- Researched and addressed refund-related correspondence promptly.
- Daily customer service calls related to accounting and invoices.
Mobility Services Supervisor
Zachry Group
San Antonio, USA
04.2022 - 10.2023
- Worked alongside Corporate Procurement to assess contract renewals annually.
- Developed Standard Operating Procedures (SOPs) to ensure alignment with company policies and procedures.
- Oversee complete domestic travel policy management utilizing SAP Concur.
- Reviewed and approved employee timesheets through Kronos portal.
- Monitored and reconciled discrepancies within the corporate credit card program.
Field Continuity
Zachry Group
San Antonio, USA
10.2019 - 03.2022
- Conducted quality control for all job site fields to ensure personnel records are indexed in FEITH.
- Managed unemployment claims and monitor fraudulent activities.
- Reduced document handling time by adopting and sustaining Ocular Character Recognition (OCR( technology.
Procurement Supervisor
Zachry Group
San Antonio, USA
10.2017 - 09.2019
- Monitored procurement processes to maintain guideline adherence and accuracy.
- Compiled detailed summaries highlighting inventory shortages and surpluses.
- Participate in sessions to evaluate the time needed for providing support.
Quality Control Supervisor
Southwest Business Corporation
San Antonio, USA
06.2014 - 10.2017
- Implemented operational policies and procedures via structured educational programs.
- Provided insights on potential challenges, industry developments, and updated government regulations during weekly risk management discussions.
- Established trust and collaboration with international stakeholders.
- Contributed to the development of an Access Database used for record audits.
Quality Assurance Supervisor
XL Health Care (dba United Health Care)
San Antonio, USA
11.2009 - 05.2014
- Performed comprehensive audits on data entry for accuracy in medical claims processing.
- Delivered coaching to enhance staff skills.
- Conducted training sessions on new processes.
- Collected essential data related to call handling, staffing requirements, and claims processing.
Reconciliation Supervisor
Coventry Healthcare
San Antonio, USA
05.2007 - 11.2009
- Managed team operations for efficient medical claims processing.
- Conducted monthly team audits, provided coaching.
- Conducted annual evaluations on employee performance and provide challenges for upcoming year
Customer Service Lead
Mail Handlers Benefit Plan (MHBP)
San Antonio, USA
02.2002 - 05.2007
- Resolved complex issues by supporting manager with difficult calls.
- Managed adjudication of substantial monetary healthcare and dental cases.
- Addressed incoming correspondence promptly.
- Guide new hires through computer systems and MHBP benefits
Skills
- Microsoft Office - 365
- Teams
- Kronos
- SAP Concur
- Oracle
- Apricot
- Sage Intacct
- Excellent communication skills
- Problem Solving
- Customer Service
- Leadership
- Analytical
- Detail-Oriented
- Attention to Detail
- Quality Control
Timeline
Accounting Technician
Project Quest
05.2024 - Current
Mobility Services Supervisor
Zachry Group
04.2022 - 10.2023
Field Continuity
Zachry Group
10.2019 - 03.2022
Procurement Supervisor
Zachry Group
10.2017 - 09.2019
Quality Control Supervisor
Southwest Business Corporation
06.2014 - 10.2017
Quality Assurance Supervisor
XL Health Care (dba United Health Care)
11.2009 - 05.2014
Reconciliation Supervisor
Coventry Healthcare
05.2007 - 11.2009
Customer Service Lead
Mail Handlers Benefit Plan (MHBP)
02.2002 - 05.2007
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