Tonya Mandujano
Galls
12
years of professional experience
Assistant Manager coordinating daily convenience retail and fuel station operations, staff scheduling, and shift coverage. Manages inventory control, cash handling, and balances 5+ drawers per week while training new hires and resolving customer issues. Supports safety compliance and smooth opening, closing, and shift-change routines.
Work History
Customer Service Representative
- Resolved customer questions in person and by phone while maintaining a professional, service-focused approach.
- Handled cash transactions accurately and balanced payments at the end of each shift.
- Supported store operations by keeping counters organized, stocked, and ready for customer traffic.
- Tracked incoming merchandise and updated inventory counts to support accurate product availability.
- Collaborated with teammates to maintain smooth service during busy periods and customer rushes.
- Documented customer interactions, special requests, and follow-up needs for consistent service continuity.
- Followed company procedures for sensitive transactions, returns, and customer account updates.
- Assisted with product organization and visual presentation to keep the sales floor orderly.
- Greeted customers, identified needs, and directed them to appropriate products or service options.
- Maintained a clean checkout area and organized work environment throughout the day.
- Escalated complex customer concerns to supervisors with clear notes and context.
- Monitored sales floor activity and reported suspected shrink concerns to management.
BDC Service Representative
4 Months- Answered customer inquiries promptly and routed service requests to the appropriate department.
- Updated customer records accurately to support service scheduling and follow-up communication.
- Confirmed service appointments and shared visit details with customers before scheduled arrival times.
- Maintained professional communication with customers to support a positive service experience.
- Verified customer information and appointment details to reduce scheduling errors.
- Documented customer concerns and service needs for accurate handoff to the service team.
- Followed up on pending service requests to keep customers informed of next steps.
- Coordinated customer callbacks and appointment changes with attention to daily workload priorities.
- Supported front-line service operations by keeping communication organized and timely.
- Handled customer concerns calmly and directed issues to the right contact for resolution.
- Tracked missed contacts and re-engaged customers to recover service opportunities.
- Reviewed daily appointment lists and prepared outreach priorities for the shift.
- Maintained accurate notes on customer preferences and service history for future contact.
- Cooperated with service advisors to keep scheduling aligned with shop availability.
Retail cafe
3 Months- Maintained inventory levels and restocked café supplies to support uninterrupted daily operations.
- Applied cash handling procedures to balance tills, verify payments, and support accurate end-of-day reporting.
- Supported compliance oversight by following food safety, cleanliness, and workplace standards throughout each shift.
- Coordinated vendor relationships to receive supplies, confirm deliveries, and communicate order needs clearly.
- Trained new team members on customer service routines, register procedures, and café opening tasks.
- Coached team members on service standards, product presentation, and efficient front counter support.
- Monitored customer service issues and resolved concerns calmly to maintain a positive guest experience.
- Reviewed stock levels and forecasted supply needs to reduce shortages during peak service periods.
- Inspected café displays and maintained visual merchandising standards to present products neatly and consistently.
- Assisted with store auditing by checking stock counts, supply placement, and closing condition.
- Controlled shrink risks by monitoring backroom inventory, sales floor stock, and daily waste handling.
Assistant Manager
4 Months- Train new employees on customer service standards, workplace procedures, and daily expectations.
- Oversee safety and policy compliance during shifts to support a secure, reliable store environment.
- Resolve customer complaints promptly to protect satisfaction and encourage repeat business.
- Coordinate shift schedules and duty assignments to keep daily coverage organized.
- Guide junior staff through daily tasks and conflict resolution to strengthen team performance.
Bus Monitor
5 Months- Monitored student conduct and maintained a safe, orderly environment throughout each bus route.
- Assisted students entering and leaving the bus, using calm guidance to reduce boarding delays.
- Communicated with drivers to keep transportation flow smooth and address concerns promptly.
Cashier/Cook
10 Years 10 Months- Assisted customers with product questions and recommendations, delivering courteous service at checkout.
- Maintained a clean, organized checkout area to support a positive shopping experience.
- Restocked shelves and supported inventory levels with teammates during busy shifts.
- Operated the register accurately to receive payments and keep checkout lines moving.
- Worked with management on assigned duties while helping customers find specific products.
Security Supervisor
1 Year 2 Months- Supervised daily security operations and addressed issues as they arose across assigned posts.
- Enforced site procedures and compliance requirements during routine coverage and incident response.
- Trained new officers on post orders, communication standards, and professional conduct.
- Prepared incident reports and shift documentation for review by site leadership and client contacts.
Education
Penn Foster Career School
Some College (No Degree)
Skills
Inventory management
Cash handling
Compliance oversight
Vendor relationship management
Loss prevention
Staff training
Customer relationship management
Shift scheduling
Team supervision
Employee coaching
Budget management
Shrink management
Visual merchandising
Planogram execution
Store auditing
Vendor negotiation
Inventory forecasting
Timeline
Customer Service Representative
Galls
10.2026 - 10.2026Read More
BDC Service Representative
Rod Hatfield Chevrolet
06.2026 - 10.2026Read More
Retail cafe
LGC Hospitality
03.2026 - 06.2026Read More
Assistant Manager
Speedway Gas Station
01.2026 - 05.2026Read More
Bus Monitor
FCPS
08.2025 - 01.2026Read More
Security Supervisor
Allied Universal Security
08.2020 - 10.2021Read More
Cashier/Cook
J and B Foodmart
05.2014 - 03.2025Read More
Sullivan University
Some College (No Degree)
Read More
Penn Foster Career School
Penn Foster Career School
Read More