Tonya Martinez
Temple
Summary
Professional with strong background in leadership and project coordination. Proven ability to enhance team performance and drive successful outcomes. Adept at managing multiple priorities, fostering collaboration, and adapting to dynamic environments. Skilled in problem-solving, decision-making, and effective communication.
Detail-oriented administrative professional skilled in optimizing scheduling and enhancing client relationships. Strong background in training and mentoring staff, with a focus on delivering exceptional service and improving operational workflows.
Overview
26
26
years of professional experience
Work History
Administrati Assistant/Lead Scheduling Coordinator
Pathways Group Counseling Center
Temple, TX
12.2020 - Current
- Led team in implementing client intake procedures, enhancing efficiency and service delivery.
- Developed training materials for new staff.
- Streamlined communication protocols.
- Provide feedback to staff for professional growth and development.
- Managed daily operations, ensuring smooth workflows and timely task completion.
- Developed strong relationships with clients by providing exceptional customer service and addressing issues promptly.
- Coordinated resources effectively across multiple tasks while maintaining focus on prioritization according to business objectives.
- Maintained quality and cleanliness of work area and equipment.
- Maintained confidentiality of company information.
- Collected, arranged, and input information into database system.
- Coordinated appointment schedules for clients, optimizing therapist availability and enhancing service delivery.
- Communicated effectively with clients to confirm appointments and provide essential information regarding services.
- Monitored daily schedules to minimize conflicts, increasing overall client satisfaction and service reliability.
Lead Medical Receptionist
Shelley C Giebel MD
Temple, TX
05.2013 - 08.2018
- Supervised front desk operations, ensuring efficient patient flow and optimal scheduling processes.
- Trained and mentored new reception staff, enhancing team performance and service quality.
- Implemented electronic health record systems to streamline patient data management and improve accuracy.
- Coordinated communication between medical staff and patients, resolving inquiries promptly and professionally.
- Managed insurance verification processes, ensuring compliance with billing protocols and reducing claim denials.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Improved overall office organization by implementing a comprehensive filing system for patient records.
- Streamlined front desk operations by implementing an organized system for handling forms, mailings, and other administrative tasks.
- Supported medical staff through diligent record-keeping of lab results, diagnostic reports, and other vital documentation.
- Managed high call volume efficiently, directing callers to appropriate departments or personnel as needed.
- Coordinated referrals for specialist consultations, obtaining authorization from insurance carriers when necessary.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Patient Service Representative
Scott and White Medical Center
Temple, TX
01.2010 - 05.2013
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated effective communication between patients, healthcare providers, and administrative staff.
- Utilized electronic health records system to maintain accurate patient information and documentation.
- Resolved patient inquiries and concerns promptly to enhance overall satisfaction and care experience.
- Implemented process improvements that streamlined patient check-in procedures, reducing wait times significantly.
- Led initiatives to ensure compliance with regulatory standards in patient data management and privacy protection.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Resolved customer complaints using established follow-up procedures.
Medical Assistant Team Leader
King's Daughters Health
Temple, TX
02.2000 - 07.2005
- Oversaw daily operations of medical assistant team, ensuring quality patient care and efficient workflow.
- Trained and mentored new medical assistants on clinical procedures and patient interaction protocols.
- Implemented process improvements to enhance patient scheduling efficiency and reduce wait times.
- Coordinated with healthcare providers to streamline communication and improve patient outcomes.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma -
Academy High Scool
Little River, TXSkills
- Task delegation
- Training facilitation
- Staff development
- Decision-making capacity
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Organizational skills
- Team leadership
- Self motivation
- Customer relationship management
- Professionalism
Timeline
Administrati Assistant/Lead Scheduling Coordinator
Pathways Group Counseling Center
12.2020 - Current
Lead Medical Receptionist
Shelley C Giebel MD
05.2013 - 08.2018
Patient Service Representative
Scott and White Medical Center
01.2010 - 05.2013
Medical Assistant Team Leader
King's Daughters Health
02.2000 - 07.2005
High School Diploma -
Academy High Scool