Pasha Galura
York
Summary
My expertise in scheduling and customer service, coupled with a proven track record in successfully improving employees work life through my time in medical administration, showcases my ability to meet and exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Lead Scheduling Coordinator
SpiriTrust Lutheran Home Care & Hospice
02.2024 - Current
- Championed the adoption of new scheduling technologies and software, providing comprehensive training to team members and driving increased efficiency.
- Boosted employee morale through proactive engagement strategies such as regular check-ins and recognition programs.
- Coordinated emergency staffing situations effectively, managing unexpected absences with minimal disruption to daily operations.
- Maintained detailed documentation of schedule changes, ensuring transparency in all aspects of shift assignments for both employees and management alike.
- Reduced staff overtime hours by optimizing the scheduling system and minimizing coverage gaps.
Patient Service Representative
Wellspan Health- York Hospital
04.2022 - 02.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the ED.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Medical Coordinator
Community Options Inc
01.2019 - 04.2022
- Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
- Promoted positive relationships between patients and healthcare providers through professional communication skills and empathetic understanding of individual needs.
- Implemented quality control measures to continually assess clinic performance, identifying areas for improvement and implementing solutions proactively.
- Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
Education
Sports Medicine & Rehabilitation - Health And Wellness
Lancaster County Career & Technology Center
Willow Street, PA2017
Skills
- Deadline management
- Workflow optimization
- Meeting coordination
- Scheduling expertise
- Critical thinking
- Customer service and support
- Office administration
- Patient registration
- Patient scheduling
- Data entry
- Insurance verification
- Medical terminology
- Payroll processing
- Task delegation
- Scheduling
- Administrative duties
Timeline
Lead Scheduling Coordinator
SpiriTrust Lutheran Home Care & Hospice
02.2024 - Current
Patient Service Representative
Wellspan Health- York Hospital
04.2022 - 02.2024
Medical Coordinator
Community Options Inc
01.2019 - 04.2022
Sports Medicine & Rehabilitation - Health And Wellness
Lancaster County Career & Technology Center
Similar Profiles
Christina LindsayChristina Lindsay
Physical Therapist Assistant at SpiriTrust Lutheran Home Care & HospicePhysical Therapist Assistant at SpiriTrust Lutheran Home Care & Hospice
Rachel HollarRachel Hollar
Home Health RN Case Manager at SpiriTrust Lutheran Home Care & HospiceHome Health RN Case Manager at SpiriTrust Lutheran Home Care & Hospice
Gabriella GriecoGabriella Grieco
Resident Assistant at SpiriTrust Lutheran Home Care & HospiceResident Assistant at SpiriTrust Lutheran Home Care & Hospice