ALANNA SUCHAN
Denver,CO
Summary
Professional scheduling expert with significant experience in coordinating complex schedules and optimizing operations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in project management, time management, and resource allocation, consistently ensuring efficient workflow and high standards. Recognized for reliability and effective communication in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Lead Scheduling Coordinator
Huntsville Hospital Lung Center
Huntsville, AL
09.2022 - Current
- Led daily scheduling operations across 32 scheduler inboxes, ensuring timely completion of patient scheduling, authorizations, referrals, and workflow tasks while maintaining established service level expectations.
- Supervised and supported a multidisciplinary scheduling team through workload balancing, coaching, performance feedback, and real-time operational support to improve efficiency and patient care.
- Monitored scheduling accuracy, provider templates, clinic coverage, and workflow queues across multiple clinic locations, minimizing scheduling errors and maintaining continuity of care.
- Coordinated cross-functional communication with clinical staff, Central Scheduling, Precertification, and front office teams to resolve operational issues and improve patient experience.
- Managed onboarding, training, and development of new scheduling staff, standardizing workflows, system setup, and operational best practices.
- Planned and facilitated monthly team meetings and quarterly performance check-ins while maintaining scheduling documentation, policies, and workflow resources.
- Provided leadership coverage during staffing shortages by simultaneously supporting multiple clinics, providers, and scheduling teams while maintaining leadership responsibilities.
- Supported enterprise electronic medical record (EMR) migration initiatives, coordinating patient record transitions, workflow changes, and staff training during system implementation.
- Oversaw scheduling operations including provider calendars, procedure scheduling, testing queues, and resource allocation to maximize clinic efficiency and patient access.
- Recognized as a key operational resource for problem-solving, process improvement, and maintaining high levels of team engagement and patient service.
Medical Receptionist
Stand Up MRI
East Setauket, NY
07.2021 - 08.2022
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated communication between patients and medical staff for optimal service delivery.
- Streamlined patient check-in processes, improving workflow and reducing wait times.
- Efficiently handle multiple office tasks at a high volume, fast pace rate: answer phone calls, make appointments, handle patient paperwork and electronic medical records, etc.
- Provide customer service skills and organizational skills.
- Utilize Electronic Medical Record (EMR) and/or any other systems used to check-in/check-out processes including verifying patient demographics, insurance information, obtaining patients signatures on applicable patient forms, and have the patient complete any paperwork associated with the visit.
- Answered phone calls and messages for 2 physicians imaging medical facility, scheduling appointments, and handling patient inquiries.
Server
North River Yacht Club
Tuscaloosa, Alabama
05.2020 - 07.2021
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Take orders from patrons for food or beverages.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Team member
Dunkin Donuts
Tuscaloosa, Alabama
02.2020 - 04.2021
- Delivered exceptional customer service in high-volume environments.
- Prepared and served beverages and food items efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale systems accurately to process transactions.
- Collaborated with team members to ensure timely order fulfillment.
- Trained new staff on operational procedures and customer service standards.
Administrative Assistant
Weatherstone Mortgage Corp.
Holbrook, NY
07.2019 - 02.2020
- Coordinated office operations, ensuring efficient workflow and communication across departments.
- Managed scheduling and calendar for executives, optimizing time management and meeting planning.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, ensuring accuracy and adherence to deadlines.
Gymnastics Coach
Tuscaloosa Tumbling Tides
Tuscaloosa, Alabama
09.2018 - 12.2019
- Provide training direction, encouragement, motivation, and nutritional advice to prepare athletes for games, competitive events, or tours.
- Plan, organize, and conduct practice sessions.
- Plan and direct physical conditioning programs that will enable athletes to achieve maximum performance.
- Explain and enforce safety rules and regulations.
- Adjust coaching techniques, based on the strengths and weaknesses of athletes.
Cashier
Cathys Flower Stand
Mount Sinai, NY
05.2018 - 08.2018
- Started up, shut down and checked water processes.
- Helped customers find specific products, answering questions and offering advice.
- Processed all sales transactions accurately and promptly to prevent questions.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up items at inside and outside registers.
Cashier
La Bonne Boulangerie
Port Jefferson, NY
08.2015 - 04.2017
- Greet customers and ascertain what each customer wants or needs.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Clean shelves, counters, and tables.
- Bag or package purchases, and wrap gifts.
Education
Business Management
University of Alabama
Tuscaloosa, ALHigh School Diploma - undefined
Rocky Point High School
Rocky Point, NY06-2017
Skills
- Deadline management
- Workflow optimization
- Meeting coordination
- Scheduling expertise
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
Timeline
Lead Scheduling Coordinator
Huntsville Hospital Lung Center
09.2022 - Current
Medical Receptionist
Stand Up MRI
07.2021 - 08.2022
Server
North River Yacht Club
05.2020 - 07.2021
Team member
Dunkin Donuts
02.2020 - 04.2021
Administrative Assistant
Weatherstone Mortgage Corp.
07.2019 - 02.2020
Gymnastics Coach
Tuscaloosa Tumbling Tides
09.2018 - 12.2019
Cashier
Cathys Flower Stand
05.2018 - 08.2018
Cashier
La Bonne Boulangerie
08.2015 - 04.2017
High School Diploma - undefined
Rocky Point High School
Business Management
University of Alabama