Dana Garmany
Norfolk,VA
Summary
Detail-oriented scheduling coordinator with proven skills in time management and process optimization. Successfully enhanced scheduling workflows, improving efficiency and team productivity.
Organized and reliable scheduling professional with extensive experience in coordinating team schedules and project timelines. Successfully optimized scheduling systems to enhance productivity and ensure project milestones were met. Known for fostering teamwork and adaptability in dynamic environments, effectively managing changing priorities.
Overview
5
5
years of professional experience
Work History
Lead Scheduling Coordinator
Home Instead Senior Care
Norfolk, VA
04.2023 - Current
- Develop and maintain weekly staff schedules to ensure optimal coverage for client care.
- Communicate effectively with caregivers and clients to address scheduling conflicts and changes.
- Implement process improvements that enhanced efficiency in scheduling workflows.
- Coordinated with management to align staffing needs with business objectives and client demands.
- Continuous communication with clients' and family members about schedules and any schedule changes as well as getting feedback from clients' about the caregivers.
- Trained new scheduling coordinators on software systems and best practices for effective scheduling.
- Monitored caregiver availability and adjusted schedules based on real-time needs and emergencies.
- Analyzed scheduling data to identify trends, improve accuracy, and reduce gaps in service delivery.
- Increased team productivity by closely monitoring workload distribution and adjusting schedules accordingly.
- Coordinated emergency staffing situations effectively, managing unexpected absences with minimal disruption to daily operations.
- Maintained detailed documentation of schedule changes, ensuring transparency in all aspects of shift assignments for both employees and management alike.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Lead Caregiver
SYNERGY HomeCare
Hilton Head Island, SC
01.2021 - 03.2023
- Supervise daily operations to ensure optimal care delivery for clients.
- Train and mentor new caregivers to enhance service quality and compliance.
- Develop individualized care plans tailored to client needs and preferences.
- Monitor client progress and adjust care strategies based on feedback and observations.
- Implement best practices for safety and infection control within caregiving environment.
- Conduct regular assessments of caregiver performance to promote continuous improvement.
- Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Educated family members on best practices for supporting their loved one''s ongoing health goals and challenges.
- Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
- Facilitated smooth transitions between shifts by preparing detailed handover notes outlining critical information about each patient''s status.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Enhanced patient well-being by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
- Increased safety measures by conducting risk assessments and promptly implementing necessary precautions in the home environment.
- Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
- Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient''s specific requirements.
- Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
- Developed strong partnerships with community resources such as senior centers, support groups, and local agencies to further enrich the lives of patients in our care.
- Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Maintained entire family's schedule and organized events.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Bachelor of Arts - Arts And General Studies
University of South Carolina
Walterboro, SCHigh School Diploma -
Patrick Henry Academy
Estill, SC05-2006
Skills
- Deadline management
- Workflow optimization
- Meeting coordination
- Scheduling expertise
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management skills
- Effective multitasking
- Critical thinking
- Customer service and support
- Customer relations
- Office administration
- Patient scheduling
- Calendar coordination
- Medical terminology
- Schedule organization
- Task delegation
- Scheduling
- Documentation and reporting
Languages
Spanish
Limited Working
Timeline
Lead Scheduling Coordinator
Home Instead Senior Care
04.2023 - Current
Lead Caregiver
SYNERGY HomeCare
01.2021 - 03.2023
Bachelor of Arts - Arts And General Studies
University of South Carolina
High School Diploma -
Patrick Henry Academy