Tonya McMannis
Evanston,WY
Summary
Dynamic and results-oriented professional with a proven track record at Wyoming Downs Off Track Betting, excelling in cash management and customer service. Demonstrated ability to enhance office efficiency and foster customer loyalty through exceptional service and professionalism. Skilled in transaction accuracy and maintaining confidentiality, I bring a goal-oriented focus and a strong work ethic to every task.
Overview
13
13
years of professional experience
Work History
Teller
Wyoming Downs Off Track Betting
2019.10 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Stay at Home Mom
Self Employed Services
2017.07 - 2019.10
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Teller
Wyoming Downs Off Track Betting
2014.08 - 2017.07
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Conducted regular self-assessments of performance to identify areas for growth or improvement within the role of a Teller.
- Maintained friendly and professional customer interactions.
Office Assistant
Buffalo Gap I&E
2011.06 - 2014.07
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
GED/ Some College - Business
Evanston High School/ Boces Learning Center
Evanston, WY08.2025
Skills
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Approachable
- Positive
- Cash handling and management
- Friendly
- Transaction processing accuracy
- Goal-oriented focus
- Cash Drawer Balancing
- Patience and Empathy
- Confidentiality and Discretion
Timeline
Teller
Wyoming Downs Off Track Betting
2019.10 - Current
Stay at Home Mom
Self Employed Services
2017.07 - 2019.10
Teller
Wyoming Downs Off Track Betting
2014.08 - 2017.07
Office Assistant
Buffalo Gap I&E
2011.06 - 2014.07
GED/ Some College - Business
Evanston High School/ Boces Learning Center
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