Tonya McRae
Westerville ,OH
Summary
A seasoned Closing Escrow Officer / Supervisor. I excel in escrow management and problem-solving, ensuring compliance and enhancing client satisfaction. My leadership has significantly improved team efficiency and productivity, fostering a positive work environment and achieving high retention rates. Skilled in document review and multitasking, I've driven successful real estate transactions and fostered strong team collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Escrow Supervisor
TransCounty Title Agency
11.2021 - 04.2025
- Ensured compliance with state laws, adhering to strict guidelines regarding title insurance and escrow procedures.
- Prepared documents and settlement statements for closings and handled complete disbursement and follow up of escrow transactions.
- Review of title, real estate contracts and other documents pertaining to the closing transaction. Clearing title and handling customer escalations.
- Collaborated with sales teams to create customized solutions that met specific client needs in escrow management services.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Fostered a positive work environment, resulting in increased employee morale and retention rates.
- Streamlined workflow processes for smoother escrow operations, improving team efficiency and productivity.
- Enhanced client satisfaction by efficiently managing escrow transactions and addressing concerns promptly.
- Closed transactions in and out of the office.
Mobile Notary
Self-Employed
05.2012 - 05.2020
- Managed appointment scheduling, resulting in timely service for clients and optimal use of work hours.
- Collaborated with title companies, attorneys, lenders, real estate agents, providing seamless coordination during closings transactions.
- Increased client satisfaction by providing efficient and accurate notary services for various documents.
- Ensured timely delivery of completed documents back to relevant parties after the conclusion of signing ceremonies.
- Streamlined document preparation process, reducing errors and efficiently completing signings within designated time frames.
- Prepared error-free loan packages for mortgage refinancing and purchase transactions that led to successful funding without delays or complications.
- Established a strong reputation for reliability and accuracy, contributing to overall business growth and success.
Closing Manager
Nations Lending Services
02.2006 - 03.2012
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Developed strong relationships with customers through attentive service and prompt resolution of any concerns or complaints.
- Analyzed relevant tiles and escrow to confirm compliance with federal and state regulations.
- Coordinated closing schedules and completed post-closing reviews.
- Guided teams to consistently achieve daily, weekly and monthly production goals.
- Maintained team moral and minimized turnover by recognizing performance and reinforcing positive choices.
- Oversaw a team of 35 + associates, ensured proper document delivery to the notary and the lenders.
- Recruited and hired individuals demonstrating passion, dedication and added value to the team.
Skills
- Real estate transactions
- Document review
- Escrow management
- Title document review
- Closing coordination
- Title clearance
- Closing process expertise
- Document preparation
- Funds disbursement
- Teamwork and collaboration
- Problem-solving
- Leadership skills
- Attention to detail
- Multitasking
Certification
Notary Public
Timeline
Escrow Supervisor
TransCounty Title Agency
11.2021 - 04.2025
Mobile Notary
Self-Employed
05.2012 - 05.2020
Closing Manager
Nations Lending Services
02.2006 - 03.2012
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