Tonya Miller
Amazon
MESQUITE,TX
1
Certification
21
years of professional experience
Dedicated professional with expertise in operations management and customer service. Recognized for successfully mentoring teams and driving accountability, leading to improved performance outcomes and employee retention.
Work History
Operations Manager
9 Years 1 Month- Collaborated with upper management to establish key performance indicators for operational success.
- Developed training programs focused on safety compliance and operational best practices for staff education.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Mentored junior staff, fostering professional growth and improving team performance metrics.
Forced Support Squadron
9 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts - Business Management And Accounting
Skills
Operations management
Team leadership
Operations oversight
Operational efficiency
Decision-making
Problem-solving
Customer service
Certification
- Bloodborne Pathogens for OSHA compliance training, Certificate No.: BBP-16866 Completed June 19, 2026 good for 2 years.
- The Globally Harmonized System for Hazard Communication Training. Certificate No. GHD - 17903 Completed June 29, 2026 valid for 2 years.
- Cyber Security Awareness Training. Completed June 18, 2026. Certificate No.: CSAT - 122206 Valid for 2 years.
- Sexual Harassment Prevention Training. Completed June 19, 2026. Certificate No. SHPTEC-63175 valid for 2 years.
- Workforce Fire Safety Training for Employees. Certificate No. WFSTE-63029 Completed June 19, 2026 Valid for 2 years.
Timeline
Operations Manager
Amazon
03.2017 - 04.2026Read More
Forced Support Squadron
USAF
03.2005 - 09.2014Read More
University of New Mexico
Bachelor of Arts from Business Management And Accounting
Read More