Tonya Mimms
Spring Hill,TN
Summary
Dynamic professional with extensive experience as a Front Office Receptionist at Comprehensive Treatment Centers, excelling in appointment scheduling and telephone skills. Proven track record of enhancing client satisfaction through effective communication and problem-solving. Adept at managing sensitive information while fostering a welcoming environment, contributing to improved operational efficiency and client retention.
Overview
5
5
years of professional experience
Work History
Front Office Receptionist
Comprehensive Treatment Centers
Nashville, TN
10.2025 - Current
- Greeted and assisted patients, ensuring a welcoming front office environment.
- Managed multi-line phone system, scheduling appointments efficiently for clinical staff.
- Processed patient intake forms, verifying insurance information and personal details accurately.
- Maintained organized filing systems, ensuring easy access to patient records and documentation.
- Handled electronic health record (EHR) management, ensuring data accuracy and compliance with regulations.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Identified visitors' needs to offer solutions and information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
Peer Recovery Specialist
Firsthand
Nashville, TN
10.2023 - 10.2024
- Facilitated peer support groups to enhance recovery and promote community engagement.
- Developed individualized recovery plans tailored to clients' unique needs and goals.
- Collaborated with healthcare providers to ensure comprehensive support for clients.
- Educated clients on coping strategies and resources available for maintaining recovery.
- Monitored client progress and provided feedback to adjust recovery plans as necessary.
- Advocated for client rights and access to community resources and services.
- Supported clients in navigating social services systems to ensure access to necessary resources for successful recovery.
- Assisted clients in achieving their personal goals by providing continuous emotional support and resources.
- Provided crisis intervention services when needed, preventing relapse and promoting continued growth in recovery.
- Documented client interactions accurately and diligently, ensuring proper tracking of progress over time.
- Empowered clients by teaching effective communication skills, self-advocacy techniques, and coping strategies.
- Assisted clients in identifying personal strengths and challenges, fostering self-awareness and growth towards a healthier lifestyle.
- Established trusting relationships with clients through empathetic listening, understanding, and genuine connection during one-on-one sessions.
- Improved the overall recovery process for clients by advocating for their needs within the treatment team.
- Connected clients with community resources and services, fostering a strong support network for sustained recovery.
- Enhanced client recovery by developing and implementing individualized peer support plans.
- Provided guidance to clients in developing personalized relapse prevention plans, increasing success rates and long-term stability.
- Coordinated closely with clinical staff regarding updates on client progress or concerns that may require additional intervention or support.
- Created a safe space for open dialogue among peers, encouraging shared experiences and mutual support during group sessions.
- Developed resource materials such as tip sheets, educational handouts, or referral guides to assist clients throughout their journey toward lasting recovery.
- Conducted regular check-ins with clients, monitoring progress and addressing any barriers to recovery.
- Maintained confidentiality while sharing success stories with other professionals to promote best practices in peer recovery roles.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Provided education on mental health topics and resources to clients.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
Client Advocate
Onsite Workshops/Milestones
Cumberland Furnace, TN
08.2021 - 10.2023
- Advocated for clients' needs, ensuring timely resolution of concerns and enhancing overall satisfaction.
- Coordinated communication between clients and internal teams, facilitating effective service delivery.
- Conducted needs assessments to tailor workshops, improving client engagement and retention.
- Developed resource materials to support client understanding of services offered, increasing accessibility.
- Fostered relationships with clients through regular follow-ups, strengthening loyalty and trust in services provided.
- Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
- Established strong rapport with clients by maintaining open lines of communication and promptly addressing concerns.
- Managed escalated cases effectively by working closely with other teams and departments, leading to successful resolutions and satisfied clients.
- Managed a diverse portfolio of clients, tailoring advocacy strategies to suit individual needs and preferences.
- Educated patients on available wellness services and guided each through process.
- Maintained positive office environment using active listening and prompt problem solving.
- Coordinated efforts between internal departments to ensure seamless delivery of services to clients.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Resolved complex issues, ensuring a positive customer experience and fostering long-term relationships.
- Provided exceptional customer service, consistently exceeding expectations and receiving positive feedback from clients.
- Served as a trusted advisor to both new and existing clients by staying up-to-date on industry news and best practices.
Education
Phlebotomy
Owensboro Community And Technical College
Owensboro, KYSkills
- Telephone skills
- Appointment scheduling
- Verbal and written communication
- Listening skills
Timeline
Front Office Receptionist
Comprehensive Treatment Centers
10.2025 - Current
Peer Recovery Specialist
Firsthand
10.2023 - 10.2024
Client Advocate
Onsite Workshops/Milestones
08.2021 - 10.2023
Phlebotomy
Owensboro Community And Technical College