Tonya Monroe
Frisco,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic manager with robust background in client relationship management and healthcare administration..
Overview
22
22
years of professional experience
Work History
Account Manager
Aya Healthcare
09.2021 - Current
- Ensured the satisfaction of our client facilities by proactively meeting their staffing needs with alacrity
- Created a Client-centered mentality and passion for workforce solutions.
- Worked with staffing agencies to Identify and recruit qualified healthcare professionals for short-term assignments.
- Proactively contacted hospital executives to understand staffing needs, and budgetary concerns to introduce additional services to ensure quality care.
Transaction Analyst
MedAssets To Vizient
02.2012 - 05.2019
- Organized supply chain contract negotiations and hospital
supply chain vendor relationships. - Reduced supply chain expenses by more than 52%,
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Recommended metrics for product availability, costs, and delivery to advance business objectives.
- Collaborated with internal departments to identify and manage demand for material and services.
Team Leader Manager
Olympus America
09.2001 - 11.2011
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Developed and delivered new hire transition
training and quality assurance programs,
increasing new-hire retention by 62%.
Education
Master of Healthcare Administration - Healthcare Administration
Western Governors University
Salt Lake City, UT11.2023
Bachelor of Arts - Sociology
UNT Dallas
Dallas12.2020
Skills
- Account Management
- Trend Forecasting
- Contract Negotiation
- Team Training
- Client Meetings
- Documentation and Reporting
- Relationship Building and Management
- Vendor Management
Timeline
Account Manager
Aya Healthcare
09.2021 - Current
Transaction Analyst
MedAssets To Vizient
02.2012 - 05.2019
Team Leader Manager
Olympus America
09.2001 - 11.2011
Master of Healthcare Administration - Healthcare Administration
Western Governors University
Bachelor of Arts - Sociology
UNT Dallas
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