Tonya Morris
Sebring,FL
Summary
Dynamic manager with a proven track record at Flanigan's Seafood Bar and Grill, excelling in team leadership and customer service. Enhanced employee engagement and satisfaction while controlling costs, resulting in increased profitability. Skilled in staff training and conflict resolution, fostering a collaborative culture that drives performance and continuous improvement.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager
Flanigan's Seafood Bar and Grill
12.2001 - 08.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Work Training
Huntington High School
Huntington, TX05-1987
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
Certification
Serv Safe
Timeline
Manager
Flanigan's Seafood Bar and Grill
12.2001 - 08.2024
Work Training
Huntington High School
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