Helping others be the best they can be
Tonya Murray
Rio,WI
Summary
Kind and caring Resident Assistant offers 3-year history offering compassionate and professional companionship and conversation to residents. Works independently with minimal supervision. Reliable, patient and committed to serving others.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
Certifications
9
9
years of professional experience
Work History
Resident assistant
At Home Again
Rio , Wisconsin
04.2018 - 10.2018
- Food Preparation, Housekeeping and Laundry care completed for all residents.
- Charted daily activities and medicine disbursement.
- Maintained clean, safe and well-organized patient environment.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Administered medication as directed by physician.
- Assisted residents in preparing for activity and social programs.
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
Food Champion
Taco Bell Restaurant
Portage, WI
03.2017 - 02.2018
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
Client Assistant
Dungarvin Inc.
Pardeeville, WI
02.2015 - 11.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Customer Service Associate
Walmart
Portage, WI
03.2001 - 12.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Certified Nursing Assistant
Columbia Health Care Center
Wyocena, WI
06.1999 - 10.2001
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Maintained complete confidentiality with patient information to provide professional, secure medical services.
- Provided assistance in daily living activities by dressing, and toileting patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
High School Diploma -
Madison Area Technical College Truax
Portage, WI 01.2001 - 01.2001
Skills
Supportive
First-Aid knowledge
Meal planning and preparation
Personal hygiene maintenance
Daily living assistance
Meal serving and feeding
Direct Patient Care
Recording vital signs
Dementia and Alzheimer's knowledge
Key holder experience
Money handling abilities
POS systems expert
Certification
CPR Certified
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Supervised team of 1 to 2 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Resident assistant
At Home Again
04.2018 - 10.2018
Food Champion
Taco Bell Restaurant
03.2017 - 02.2018
Client Assistant
Dungarvin Inc.
02.2015 - 11.2015
Customer Service Associate
Walmart
03.2001 - 12.2005
High School Diploma -
Madison Area Technical College Truax
01.2001 - 01.2001
Certified Nursing Assistant
Columbia Health Care Center
06.1999 - 10.2001