Tonya Moore
Chicago,IL
Summary
Accomplished Bartender/Bar Manager with a proven track record in local and national venues, showcasing expertise in financial management and operational efficiency, driving significant revenue growth. Renowned for exceptional customer service and hospitality, alongside a deep knowledge of liquor, beer, and wine. Demonstrates strong multitasking abilities and a team player attitude, contributing to a vibrant and welcoming atmosphere.
Overview
23
23
years of professional experience
Work History
Bartender
TaskRabbit
Chicago, IL
10.2022 - 01.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bar and Floor Manager
Uncommon Ground
Chicago, IL
08.2005 - 05.2007
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Venue Owner/Bar Manager
Nightlife Lounge
Bellingham, WA
02.2003 - 04.2005
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Generated revenues yearly and effectively capitalized on industry growth.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Bar Manager
Jam Productions
Chicago, IL
10.2000 - 12.2002
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Coordinated themed nights and private events attracting different demographics expanding overall clientele.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Designed special drink and cocktail offerings between three venues on monthly basis as part of seasonal offerings.
Education
Bachelor Of Arts - Psychology
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Strong multitasking
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Customer and Hospitality service expertise
- Responsible Alcohol Service
- Payment Processing
- Professional Appearance
- Inventory and Stocking expertise
Timeline
Bartender
TaskRabbit
10.2022 - 01.2024
Bar and Floor Manager
Uncommon Ground
08.2005 - 05.2007
Venue Owner/Bar Manager
Nightlife Lounge
02.2003 - 04.2005
Bar Manager
Jam Productions
10.2000 - 12.2002
Bachelor Of Arts - Psychology
Southern Illinois University, Carbondale