Tonya Robertson
Fort Worth,TX
Summary
Experienced in healthcare navigation and quality improvement, adept at facilitating communication for seamless care transitions and enhancing patient outcomes. Skilled in documentation accuracy and ethical practice, ready to contribute to a new team as a Worker by leveraging strong interpersonal skills and a commitment to excellence.
Overview
2023
2023
years of professional experience
Work History
DIRECTOR OF CARE TRANSITIONS
Ignite Medical Resorts
Fort Worth, TX
06.2022 - 2026
- Analyzed data related to care transitions performance measures and identified areas for improvement.
- Worked closely with nursing staff on discharge planning activities.
- Participated in committees focused on developing best practices for transitions of care services.
- Facilitated communication between healthcare professionals, patients, and their families throughout the transition process.
- Directed daily operations, ensuring high standards of patient care and compliance with regulatory guidelines.
- Implemented staff training programs to enhance team performance and improve patient outcomes.
- Developed strategic initiatives that increased operational efficiency across multiple facilities.
- Collaborated with interdisciplinary teams to create individualized care plans for residents.
- Analyzed performance metrics to identify areas for improvement in service delivery and patient satisfaction.
- Oversaw budget management, optimizing resource allocation while maintaining quality of care standards.
- Mentored clinical staff, fostering professional development and promoting a culture of continuous learning.
- Upheld ethical principles in all aspects of decision-making, fostering an environment where patients'' rights were respected and protected.
- Coordinated with community medical and health providers to determine patient treatment, discharge and plan of care.
- Coordinated interdisciplinary team meetings, fostering open communication channels for effective patient-centered decisionmaking.
- Developed strong interdisciplinary team collaboration with a focus on continuous improvement in care delivery.
- Served as a key liaison between the nursing department and other disciplines within the organization, ensuring seamless integration of services.
- Promoted a positive work environment through effective leadership and support for staff development opportunities.
ACTIVITY DIRECTOR
James L West
Fort Worth, TX
05.2019 - 06.2022
- Adapted activity plans to meet the needs of individual participants.
- Assessed client's physical abilities, interests, and limitations in order to develop an appropriate activity plan for them.
- Encouraged individuals to take part in entertainment and recreational activities.
- Planned and coordinated recreational activities for residents, providing socialization opportunities to promote physical, mental and emotional wellbeing.
- Demonstrated strong interpersonal communication skills when interacting with clients, families, staff members, vendors and other stakeholders associated with the organization.
- Assisted in orientation and training of new employees and volunteers.
- Participated in recruiting, hiring, and supervising departmental employees and volunteers.
- Established partnerships with community organizations to provide additional resources for programming purposes.
- Coordinated guest speakers, performers and different forms of entertainment for recreational activities.
- Developed and implemented budget, monitoring and approving expenditures for activities.
- Organized field trips and special events that promoted positive relationships among participants.
- Maintained records of participant attendance and outcomes from each program.
Certified Nurse Aide/ Restorative Aide
James L West Presbyterian Special Care Center
Fort Worth, TX
2019 - 2022
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of patient areas through regular sanitation practices.
- Documented patient observations accurately, supporting care plans and treatment adjustments.
- Provided emotional support to patients and families, fostering a compassionate environment.
Education
Psychology
Liberty University
Lynchburg, VASkills
Executed thorough review and verification processes to ensure documentation accuracy
Established and enforced ethical practices to uphold industry compliance standards
Led quality improvement initiatives to drive operational efficiency
Assisted patients in navigating healthcare systems to access essential services Supported individuals in understanding insurance options and benefits Guided clients through appointment scheduling and follow-up processes
Timeline
DIRECTOR OF CARE TRANSITIONS
Ignite Medical Resorts
06.2022 - 2026
ACTIVITY DIRECTOR
James L West
05.2019 - 06.2022
Certified Nurse Aide/ Restorative Aide
James L West Presbyterian Special Care Center
2019 - 2022
Psychology
Liberty University