Tonya Robles
Prineville,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Peninsula Processing & Smokehouse
08.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receiver, Area Specialist
WILCO FARM STORE- PRINEVILLE
02.2019 - 07.2023
- Receive incoming freight
- Manage special orders
- Send/receive inter-store transfers
- Assist with inventory issues
- Maintain defective and credit items
- Communicate delivery issues with the corresponding vendor
- Identified needs of customers promptly and efficiently.
- Manage department planograms
- Stock incoming freight
- Supervisory responsibilities as needed
- Handle book keeping as needed
Assistant Trainer
Major Lane Stables
03.2018 - 02.2019
- Exercise broke and young horses
- Assist at horse shows
- Provide riding lessons as needed
Cashier, Department Lead
Fred Meyer
11.2013 - 11.2017
- Maintained work areas and kept organized.
- Placed products and rotated stock per established standards.
- Investigated inventory discrepancies to maintain recordkeeping validity.
- Operated forklifts, power jacks and other motorized equipment to locate and transport material.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Oversaw department schedule, projects and quality standards.
- Utilized pre-determined corporate plans to merchandise new products.
Education
Cybersecurity
Mt. Hood Community College
Gresham, OR06.2026
Skills
- Customer Service
- Cost Controls
- Shipping Coordination
- Product Knowledge
- Organizational Abilities
- Recordkeeping
- Service Upselling
- Conflict Resolution
Timeline
Customer Service Representative
Peninsula Processing & Smokehouse
08.2023 - 01.2024
Receiver, Area Specialist
WILCO FARM STORE- PRINEVILLE
02.2019 - 07.2023
Assistant Trainer
Major Lane Stables
03.2018 - 02.2019
Cashier, Department Lead
Fred Meyer
11.2013 - 11.2017
Cybersecurity
Mt. Hood Community College
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