Tonya Ruble
Bunker Hill,WV
Summary
Detail-oriented Warehouse Clerk / Mentor with more than 20 years of experience in preparing orders for the department of 55+ employees. Ensuring things are done in a timely manner, including assisting and training employees. Skilled in excellent customer service , phone professionalism , ensuring customer satisfaction Strongly committed to enhancing customer experience.
Diligent Cafeteria Assistant Proven ability to oversee daily operations, ensuring service and standards of food quality. Effective communicator with positive attitude and mindset to obtain the best quality in food service.
Overview
36
36
years of professional experience
Work History
Assistant Cafeteria Manager
Berkley County Schools
09.2021 - Current
- Recorded and analyzed temperature data for all refrigeration systems to uphold food safety standards and minimize spoilage risks.
- Conducted daily assessments of document temperature in dry stock area to maintain quality and prevent humidity-related issues.
- Conducted daily temperature checks on dishwasher, ensuring adherence to sanitation protocols.
- Performed regular calibration and verification of thermometers to maintain food safety standards.
- Coordinated milk orders to maintain supply chain efficiency.
- Created and maintained a comprehensive checklist for monthly kitchen inspections, ensuring adherence to health department regulations.
- Developed and prepared daily meals to accommodate children with specific dietary restrictions.
- Conducted menu development alongside nutritionists, ensuring alignment with student dietary preferences and nutritional guidelines.
- Organized and prepared ingredients for next day's menu to enhance kitchen efficiency.
- Facilitated daily food distribution to ensure efficient service.
- Implemented daily sanitation practices to uphold cleanliness and safety in food preparation areas.
- Performed systematic safety inspections to ensure adherence to local health codes and regulations.
- Monitored and adjusted inventory levels, employing effective stock control methods to decrease waste.
- Oversaw daily cafeteria operations, ensuring adherence to health and safety regulations.
- Oversaw coordination with suppliers to ensure consistent and prompt delivery of high-quality fresh ingredients and supplies.
Clerk/Mentor Leader
Orgill Inc.
05.2000 - 08.2020
- Supported workforce efficiency through application of motivational techniques and analytical problem-solving strategies.
- Demonstrated reliability by consistently maintaining excellent attendance and punctuality.
- Addressed and rectified billing issues to improve overall customer satisfaction.
- Facilitated daily customer outreach to inform about order changes and ensure satisfaction.
- Coordinated timely picking and packing of orders to maintain workflow efficiency.
- Instructed employees 50+ on how to do their job and change any billing errors or any damages or mistakes they made on a Customers order to ensure Customer satisfaction and accuracy.
- Trained Employees
- Administered payroll distribution to ensure timely employee compensation.
- Analyzed employee performance metrics and provided constructive feedback during evaluation sessions.
- Oversaw employee and warehouse matters by independently making informed decisions when supervisor was unavailable.
- Leveraged expertise in automated workforce systems to enhance operational efficiency.
- Executed efficient processing of customer orders using company-specific order management software.
- Oversaw inventory control processes to maintain precise stock levels and facilitate timely replenishment.
- Managed competing priorities and tasks to ensure timely completion of all assignments.
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
Call Center Customer Service Representative
In Touch Call Center
04.2000 - 11.2001
- Executed company policies and scripts to maintain high call-time efficiency and quality benchmarks.
- Responded to up to 4 incoming calls to ensure efficient customer service in a dynamic call center.
- Recorded and analyzed calls and complaints utilizing call center database.
- Handled negative customer and patient feedback with professionalism and patience, ensuring effective communication and resolution.
- Orchestrated multiple tasks, including system navigation, note-taking during calls, and client inquiry resolution, to enhance service efficiency.
- Handled substantial inbound call traffic to uphold exceptional service quality.
- Recorded customer interactions meticulously in CRM systems to ensure effective tracking and follow-up.
Production Line Lead
Royal Vending
09.1990 - 08.1997
- Collaborated with team members to optimize line productivity.
- Ensured cleanliness and organization of work area to minimize accidents and prevent tool misplacement.
- Diagnosed and troubleshot equipment and product malfunctions, ensuring adherence to quality standards.
- Evaluated final products for quality assurance and alignment with established customer standards.
- Facilitated assembly of soda vendor products, ensuring compliance with fluctuating daily orders and tailored customer preferences.
- Directed cross-team workflow coordination to ensure seamless product assembly and distribution.
- Oversaw daily production activities to guarantee compliance with safety and quality standards.
Education
GED -
Musselman High School
Inwood, WVReal Estate Century 21 Sterling Reality
WVMicrosoft Office 2003
James Rumsey Technical Institute
Martinsburg, WVSkills
- Team leadership support
- Coordination of warehouse activities
- Effective verbal communication
- Service quality compliance
- Genuine listener
- Logistics coordination
- Professional call handling
- Consistent dedication to tasks
- Proficient in MS Office
- Food handling skills
Timeline
Assistant Cafeteria Manager
Berkley County Schools
09.2021 - Current
Clerk/Mentor Leader
Orgill Inc.
05.2000 - 08.2020
Call Center Customer Service Representative
In Touch Call Center
04.2000 - 11.2001
Production Line Lead
Royal Vending
09.1990 - 08.1997
GED -
Musselman High School
Real Estate Century 21 Sterling Reality
Microsoft Office 2003
James Rumsey Technical Institute