Tonya Ruffin
Raleigh,NC
Summary
Experienced Personal Caregiver with a strong background in medication administration, vital signs monitoring, and electronic charting. Known for clear communication, attention to detail, and maintaining client safety. Reliable caregiver with 10+ years of experience supporting elderly and disabled clients in home and residential settings. Skilled in care plan development, activities assistance, and patient scheduling. Known for compassionate service, time management, and accurate documentation.
Overview
11
11
years of professional experience
Work History
Personal Caregiver
Carefinity home Healthcare Angency
Knightdale, North Carolina
02.2024 - Current
- Administered medications and monitored health conditions per healthcare provider directives.
- Supported clients with daily living activities and personal hygiene to improve overall well-being.
- Monitored environments and responded promptly to emergencies to ensure client safety.
- Developed strong relationships with clients and families to foster trust and support.
- Recorded client care accurately using computerized charting systems to maintain comprehensive health documentation.
Call Center Representative (remote)
Affordable Dentures & Implants
Morrisville, North Carolina
06.2015 - 02.2024
- Managed incoming calls and scheduled patient appointments, enhancing workflow for efficient service.
- Resolved customer complaints promptly, contributing to overall customer satisfaction.
- Navigated computer systems to review information and respond to callers accurately.
Personal Care Assistant
Nu Look Home Care
Raleigh, North Carolina
05.2015 - 09.2023
- Assisted elderly and disabled clients with comfort and daily living needs in home and residential settings.
- Offered companionship to elderly and disabled clients in home settings and residential facilities.
- Managed doctor appointments, exercise, recreation, and family visits to support daily routines.
- Maintained appointment schedules for medical visits, exercise, recreation, and family contact to support routine continuity.
- Collaborated with doctors and registered nurses to coordinate care plans and explain treatment steps to patients.
- Matched patient care plans with doctor and registered nurse guidance, then explained treatment steps to patients.
- Supported care planning with doctors and registered nurses while sharing treatment instructions with patients.
- Developed individual care plans from assessment findings and physician orders.
- Prepared individualized care plans using assessment findings and physician orders.
Education
High School Diploma -
Jessie O. Sanderson
Raleigh, NC06-1993
Skills
- Medication administration
- Vital signs monitoring
- Electronic charting
- Care plan development
- Activities assistance
- Patient scheduling
- Clear communication
- Time management
- Attention detail
- Care coordination
Timeline
Personal Caregiver
Carefinity home Healthcare Angency
02.2024 - Current
Call Center Representative (remote)
Affordable Dentures & Implants
06.2015 - 02.2024
Personal Care Assistant
Nu Look Home Care
05.2015 - 09.2023
High School Diploma -
Jessie O. Sanderson