Tonya Schoenlein
Portland,IN
Summary
Dynamic Admin Specialist/Sales Support Specialist with a proven track record at Flint Group, enhancing customer satisfaction and streamlining service processes. Expert in Microsoft Office and SAP, demonstrating exceptional problem-solving and teamwork. Achieved significant improvements in project delivery and customer service efficiency, embodying strong organizational and multitasking skills.
Overview
17
17
years of professional experience
Work History
Admin Specialist/Sales Support Specialist
Flint Group
02.2008 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Restructured customer service process, ensuring quicker response times.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Prepared and presented sales reports and customer profiles to upper management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
No Degree - Accounting/Business
Indiana University - Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
East Central High School
Brookville, IN06.1995
Skills
- Documentation Management
- Technical communication
- Proficient in Microsoft Office and SAP
- Teamwork and Collaboration
- Data Analysis
- Self Motivation
- Time Management
- Problem-Solving
Timeline
Admin Specialist/Sales Support Specialist
Flint Group
02.2008 - Current
No Degree - Accounting/Business
Indiana University - Purdue University Indianapolis
High School Diploma -
East Central High School
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