Tonya Scott
Chicago,Illinois
Summary
Strong team leader with a proven track record of developing and retaining employees who are focused on exceeding guest expectations and maintaining a positive work environment. Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
14
14
years of professional experience
Work History
General Manager
Hostmark Hospitality Group - Dual Brand Staybridge Suites & Holiday Inn
01.2022 - 12.2023
- Project Manager for a 51-year-old building with 284 rooms including suites
- The complete renovation was $45,000,000
- Time Management of the Trades that worked in the building for over 11 months
- Worked hand in hand with the General Contractor ABAT Construction - Eric & Marcin
- Retained a Chief Engineer to help with the Elevator, HVAC, and Generators
- Holiday Inn Open December 2022 and I was in high compacity recruiting and hiring the team
- Secured a vendor - Guest Supply to provide all the brand necessities
- Hired an Executive Housekeeper and we began cleaning one floor at a time and stocking the guest rooms with OS&E and Sales Collateral
- Established Sales Team and began working on Comp-Set
- Started building business for both properties
- Built Revenue with Sales Team and Revenue
- Implemented 24 Hours, 7 days a week Shuttle Service
General Manager - Taskforce
Hostmark Hospitality Group - Anaheim Marriott Suites
07.2021 - 01.2022
- Assist with Leadership of Dual brand properties, Embassy Suites & Marriott Suites, totaling 742 Guestrooms
- Quality improvement throughout the properties
- Mentoring Complex - Embassy & Marriott staff ensuring that the Sales Team cross promote
- Staff development - Recognizing program opportunities that will allow the staff to grow and strengthen their development
- Collaborated with completing the Quality Assurance/QA yearly assessment
- Passing with 85%
- AAA Annual Facility evaluation - Passing Score
- Guest Satisfaction /Customer Relations improving scores and managing GXP as it relates to Guest
- Vendor Partnership, Team Leadership, and project management
General Manager - Taskforce
Hostmark Hospitality Group - Victoria Palms Resort
04.2021 - 07.2021
- Responsible for all resort operations and administrative management requirements
- Lead projects that included replacement of FF&E for the Guestrooms
- Facilitated how the Sales Team initiated contracts for Groups/Wedding
- Handled guest issues and activities and resolved them in a timely and professional manner
- Conducted staff training and property inspections
Opening General Manager - Taskforce
Hostmark Hospitality Group - Fairfield Inn & Suites by Marriott
03.2021 - 04.2021
- Preopening General Manager overseeing the project and helping with implementing standards and procedures
- Liaison between the ownership, Marriott Corporate and city inspectors
- Guided the inspections from Marriott corporate
- Recruited and hired the Executive Housekeeper, Sales Manager, Chief Engineer, and Guest Service Agents
- Carefully selected the team that would deliver the experience that aligns with the brand
- Training the team on Marriott standards and ensuring that service was the primary focus
- Involve and recognize each member of the team to motivate and maximize performance
General Manager
Hostmark Hospitality Group - Pheasant Run Resort
10.2019 - 11.2020
- Managed a 500-room historical resort, full-service with 200 employees
- The resort also had thirteen outlets: Zanies - Comedy Club, Jambalaya - New Orleans Style Restaurant, Club House Bar, Spa Vargas, Main Stage Theatre, Thieves Market - Gift Shop, Golf ProShop, Escape Room - Game Room, Bourbon Street Creamery - Ice Cream Shop and Harvest - Fine Dining Restaurant
- Developed and implemented strategies for increasing occupancy and revenue
- Implemented operational and cost-cutting measures to increase efficiency and profitability
- Handled guest complaints and ensured satisfaction in all areas of resort operations
- Meeting Resort space that accommodates 38,250 Sq ft
- The space was also used as the Northwest Suburban Convention Center
- Conducted training with Executive Team and Property Inspections
- Resort closed its doors after 50 years, March 1, 2020
- Enlisted Graf Auction Company to liquidate all items remaining on property
Interim General Manager - Taskforce
Hostmark Hospitality Group - The Merrill Hotel & Conference Center
05.2019 - 10.2019
- Transitioned, Merrill Hotel & Conference Center from an independent hotel into - The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel, by Marriott
- Implemented meeting requirement for Marriott's Ramp Meeting
- Guaranteed project completion within the deadline for all employees
- Giving training on Shafe Point, Critical Path, EPIC, MarRFP, Brandworks & Starwood Asset Library
- Finalize Sales collateral, assisted team in creating a branding statement based on skills, strengths, and personalities
- Brainstormed naming the arrival path for the outdoor seating area, off the onsite restaurant (Maxwell's on the River) for future social activations
- Submitted GDS Switch Letter to activate Online Travel Agencies
- Opening Meetings with Staff and Trainers, from Marriott Opening & Transition Impact Team
- Leadership Training with Managers and Line Level employees
- Appointed a Bonvoy Elite Lounge on the 5th Floor for Members only
- 24-hour Beverages and Snacks
General Manager
KHP Capital Partner & Kimpton Hotels - Historical Key West Inns
06.2018 - 01.2019
- Introduced 6 New Properties Historic KeyWest Inns to KHP & Kimpton Standards
- Trained Property Managers Kimpton Programs & Systems
- Worked with Renovation Team to get New Design in perspective
- Ensure that the commercial strategy for the year was set to meet all goals
- Property Tours and Site visit arranged for scheduled Ownership Review of properties
- Created a list of Capital items that needed immediate attention such as Termites and Roofing Replacement
General Manager Taskforce
Kimpton Hotels & Restaurants - Hotel Zamora
01.2018 - 06.2018
- Managed all Hotel Operations (Sales, Revenue, Engineering, Housekeeping, Front Desk, Accounting, Digital Marketing and Valet)
- Transitioned Hotel Zamora from a Kimpton Brand to Independent
- Insured that all GDS representation was no longer affiliated with InterContinental Hotels Group
- All reporting prepared for deflagging Hotel
General Manager
Kimpton Hotels & Restaurants- Hotel Burnham / The Alise Chicago
10.2012 - 10.2017
- Manage all Hotel operations
- Responsible for maximizing revenues and flow-through to GOP to meet or exceed budget EBITA
- Responsible for assisting in the preparation of property budget and forecasts
- Manage labor standards and property level expenses to achieve maximum flow through to the bottomline profit
- Work with Director of Sales & Marketing to manage all sales activities of the property and meet revenue objectives
- Explains and manages financial activities, and reports to the owners
- Transitioned Kimpton Hotel Burnham to The Alise Chicago, A Pineapple Hotel
- $1 million renovation was completed as the hotel transitioned to The Alise Chicago, guest rooms soft goods only
- Organized a masquerade ball in conjunction with Kimpton charity partner Dress for Success
- 2006 Kimpton nominee for Illinois Hotel and Lodging Association, Stars of the Industry Awards
Assistant General Manager
Kimpton Hotels & Restaurants- Hotel Monaco
02.2010 - 10.2012
- Manage all Hotel operations and guest services
- Responsible for the overall success of hotel operations for 189-room luxury hotel with 66 staff members
- Integral part of managing guest rooms and public space renovation
- Project manager for a $1.3 million renovation of the guest rooms and an $800k lobby/public area renovation
- Actively involved with owners and general contractors on the scope of the project
- Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals
- Contributed to the mission and overall success of the Hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, effectiveness, and efficiencies
- Raised overall Market Metrix ranking in 2010 from #40 to #17
- 2011 received recognition for increasing the Market Index by 1.7%, ending the year in the Top 10 position in Market Metrix
- Developed and maintained rapport with key community contacts to ensure a visible presence in the local community
- Task Force at Hotel Monaco, Utah April/May 2012
- Helped oversee the staff and assisted with pre-renovation planning for 2012
- Member of Dress for Success Denver
- Worked first annual Marathon in May 2011 and managed donation program for Hotel Monaco
Education
Business Management -
Robert Morris College
Chicago, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Team leadership
- Training and coaching
- Effective leader
- Relationship building
- Motivation
- Customer retention
- Labor cost controls
- Staffing
- Expense control
- Quality management
- Project planning
Personal Information
Title: EXPERIENCED HOSPITALITY MANAGER
Timeline
General Manager
Hostmark Hospitality Group - Dual Brand Staybridge Suites & Holiday Inn
01.2022 - 12.2023
General Manager - Taskforce
Hostmark Hospitality Group - Anaheim Marriott Suites
07.2021 - 01.2022
General Manager - Taskforce
Hostmark Hospitality Group - Victoria Palms Resort
04.2021 - 07.2021
Opening General Manager - Taskforce
Hostmark Hospitality Group - Fairfield Inn & Suites by Marriott
03.2021 - 04.2021
General Manager
Hostmark Hospitality Group - Pheasant Run Resort
10.2019 - 11.2020
Interim General Manager - Taskforce
Hostmark Hospitality Group - The Merrill Hotel & Conference Center
05.2019 - 10.2019
General Manager
KHP Capital Partner & Kimpton Hotels - Historical Key West Inns
06.2018 - 01.2019
General Manager Taskforce
Kimpton Hotels & Restaurants - Hotel Zamora
01.2018 - 06.2018
General Manager
Kimpton Hotels & Restaurants- Hotel Burnham / The Alise Chicago
10.2012 - 10.2017
Assistant General Manager
Kimpton Hotels & Restaurants- Hotel Monaco
02.2010 - 10.2012
Business Management -
Robert Morris College
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