Tonya Shepard

Created a welcoming atmosphere by sharing food, enhancing employee morale and camaraderie.

• Oversaw venue operations, ensuring seamless event execution and client satisfaction.
• Streamlined booking processes, optimizing scheduling efficiency and resource allocation.
• Streamlined booking processes, invoicing, collecting and receiving all payments
• Set up meetings with clients from first time showings to event setup meetings.
• Setup and cleaned up every event making sure every detail was to the clients' satisfaction.
• Worked every event from start to finish to ensure everything went smoothly.

* Carried the work phone 24/7 and answered all calls that came in for the business.

• Coordinated daily office operations to enhance workflow efficiency.
• Managed vendor relationships to ensure timely delivery of orders.
• Handled customer inquiries via phone to assist with order placement. Guided customers in managing their orders effectively. Processed customer orders over the phone and generated invoicing. Created shipping labels to facilitate timely delivery.
• Trained and supervised administrative staff to maintain high performance standards.

• Managed daily store operations, ensuring high standards of customer service and product presentation.
• Oversaw inventory management, including stock replenishment and merchandise organization.
• Implemented visual merchandising strategies to enhance product displays and drive sales performance.
• Trained and mentored new team members on effective sales techniques and store policies.

Developed and implemented weekly employee schedules to optimize workforce efficiency.

Executed daily paperwork entry and organized filing systems.

Enhanced guest experience by actively engaging with customers and addressing their needs.

Oversaw catering operations to guarantee timely order preparation and delivery.

• Recruited, trained, scheduled and mentored drive-in employees.

• Ensured the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items met operational standards.

• Adhered to and monitored employee compliance of the drive-in employee handbook, policies and operations manual. Took appropriate action to acknowledge high performance levels and address employee issues/policy violations.

• Monitored and maintained inventory levels to ensure product availability and portion control. Placed orders for food, paper and other supplies within cost control procedures.

• Reinforced the importance of placing guests' needs first to drive-in staff on a consistent basis.

• Immediately resolved guest requests and complaints in a respectful manner.

• Prepared all necessary operational reports. Developed appropriate action plans to resolve unfavorable financial and/or sales trends.

* Created weekly employee schedule and daily position assignment.

Oversaw customer service operations, which included opening new accounts.

• Recommended tailored products to meet individual customer needs

• Knowledge of computer programs for the bank • Supported branch manager in daily operations and team coordination

• 2007 oversaw implementation and training of new software at the Regions East Race Branch location to make sure the entire branch was familiar with the new software before it was put in place.