Tonya Smith
Litchfield Park,AZ
Summary
Seasoned Manager with a robust background in customer service and bookkeeping, notably at Arc Coatings. Excelled in roles requiring exceptional telephone etiquette and data retrieval, achieving high levels of customer satisfaction. Proven ability to streamline operations and enhance workflow efficiency, demonstrating a unique blend of technical and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Manager
Arc Coatings
01.2017 - 01.2019
- Manage front office
- Greet customers
- Intake parts
- Create work orders and invoices
- Collect payments
- Answer phones
- Respond to incoming emails
- Organize shop flow and driver
Manager
Express Wheel Repair and Powder coating
Glendale, AZ
01.2016 - 01.2017
- Manage the front office
- Answer multiple phones
- Schedule appointments
- Bill invoices
- Accept Payments
- Reply to E-mails and text messages
- Also coordinate shop workflow
BHT
Milestone Group Homes LLc
Buckeye, AZ
02.2014 - 12.2015
- Maintained accurate documentation of patient progress and treatments received.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Maintained client and employee areas in good working order and with adequate supplies.
- Participated in treatment planning by helping to identify patients' problems, needs, and strengths.
- Maintained employee records.
Shipping Representative
Amazon.com
Phoenix, AZ
01.2013 - 01.2014
- Worked in the shipping department providing various levels of support
- Scheduling, packaging, picking, pulling, verifying proper ship to and shipping all sorts of internet orders meeting on-time delivery at high levels
Production
Dominos Pizza Warehouse
Phoenix, AZ
01.2011 - 01.2013
- Prepared all pizza products
- Operating machinery
- Sorting types of food
- Packaging the finished products and preparing large shipments for all of the stores in the state of Arizona
Operator
Total Transit
Phoenix, AZ
01.2009 - 01.2011
- Received daily calls for transportation
- Used a multi-line phone system and answered many calls during the day
- Scheduled rides
- Answered various questions
- Resolved complicated issues and followed-up
- Also dispatched calls to the drivers and provided high levels of customer courtesy
Filler/Relief Operator
Gatorade/Quaker Oats
Phoenix, AZ
01.2006 - 01.2009
- Completed orders by filling containers with product using a machine dispenser
- Later was promoted as a Relief Operator to assist the Supervisor with testing the product
- Retrieving data, work reports and machine output and crossed trained to relieve other staff from time-off
Cashier/Manager
All Juiced Up
Phoenix, AZ
01.2003 - 01.2006
- Started work as a cashier handling different transactions health food bars
- Later I received a promotion to management and used my advance knowledge to open and close the business
- Take inventory, order merchandise to keep the store stocked, marketed the business, sold a large amount of product and took care of all light bookkeeping
Child Care Provider
Woody's Daycare
Phoenix, AZ
01.2000 - 01.2002
- Responsible for feeding 3 well balanced meals and snacks daily
- Planning all activities for different age groups
- Assisting with homework and all after school care
Education
General Equivalency Diploma (GED) -
South Mountain Community College
Phoenix, AZSkills
- Customer service
- Telephone etiquette
- Dispatching calls
- Retrieving data
- Tracking transactions
- Bookkeeping
Timeline
Manager
Arc Coatings
01.2017 - 01.2019
Manager
Express Wheel Repair and Powder coating
01.2016 - 01.2017
BHT
Milestone Group Homes LLc
02.2014 - 12.2015
Shipping Representative
Amazon.com
01.2013 - 01.2014
Production
Dominos Pizza Warehouse
01.2011 - 01.2013
Operator
Total Transit
01.2009 - 01.2011
Filler/Relief Operator
Gatorade/Quaker Oats
01.2006 - 01.2009
Cashier/Manager
All Juiced Up
01.2003 - 01.2006
Child Care Provider
Woody's Daycare
01.2000 - 01.2002
General Equivalency Diploma (GED) -
South Mountain Community College
Similar Profiles
Tyler SchimmelTyler Schimmel
Warehouse Lead at Canlak Coatings/Ceramic Industrial CoatingsWarehouse Lead at Canlak Coatings/Ceramic Industrial Coatings
Trisha JesuthasanTrisha Jesuthasan
Volunteer at St. Joan Of Arc Catholic High School (ARC Crew)Volunteer at St. Joan Of Arc Catholic High School (ARC Crew)
Elizabeth MalcomElizabeth Malcom
Administrative Assistant at ARC South, LLC (subsidiary of ARC Excess & Surplus, LLC)Administrative Assistant at ARC South, LLC (subsidiary of ARC Excess & Surplus, LLC)
Elizabeth NeumanElizabeth Neuman
Adjunct Faculty, General Education at Arizona College of NursingAdjunct Faculty, General Education at Arizona College of Nursing
Bonfils CyubahiroBonfils Cyubahiro
Caregiver at Micasa Su CassaCaregiver at Micasa Su Cassa