TONYA STOKES
JACKSONVILLE,FL
Summary
With a proven track record at the University of Florida, I excel in care coordination and clinical assessment, enhancing patient care through comprehensive evaluations and individualized plans. My expertise in case documentation and quality improvement, coupled with a compassionate approach to counseling, significantly increased referral rates. Skilled in fostering meaningful relationships, I maintain strict confidentiality and drive positive outcomes in high-stress environments.
Overview
35
35
years of professional experience
Work History
Clinical Medical Case Manager
University of Florida
01.2009 - 10.2024
- Followed and Managed at least 80 high-risk patients during the year in coordination with the High-Risk OB clinic and the Rainbow center. Enrolled pregnant moms in the TOPWA ( Targeted Outreach for Pregnant Women Acts) Program and provided care coordination during pregnancy and six months postpartum to ensure mother and baby has assess to specialty care services and testing services; provided linkage to family planning, substance abuse treatment services as well as other programs as required\and\ or needed by the patient. Also provided Assessments for identified referred pregnant women, assisted in developing an appropriate care plan with the care team. Collaborated with nursing staff and other social workers, medical and rehab staff. Counseled with patients and their families communication among social workers, therapists, hospital staff, and patients.
- Documented activity and patient encounters in their electronic medical records in required formats.
- Enhanced patient care by conducting comprehensive assessments and developing individualized care plans.
- Increased referral rates by providing excellent service and building meaningful relationships with patients.
- Performed HIV and pregnancy testing as assigned.
Human Services Counselor, III
Department of Health
08.2003 - 01.2009
- Interview public health clients to determine financial eligibility for clinical services fostering a supportive environment for personal growth and healing.
- Contributed to program improvement initiatives by participating in regular team meetings, sharing insights from direct service provision experiences.
- Managed caseloads efficiently, adhering to agency protocols and maintaining strict confidentiality standards.
- Delivered compassionate care to vulnerable populations including individuals experiencing homelessness, substance abuse issues, or mental health challenges.
- Facilitate the Medicaid application process for clients and Evaluate and assess the psychosocial needs of clients and at risk youth.
Substitute Teacher
Duval County School Board
11.2002 - 05.2003
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Health Services Representative
River Region Human Services Inc.
04.2000 - 05.2002
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Conduct Direct Observational Therapy with HIV/AIDS clients; as well as enrolled new clients into the appropriate medical program.
- Skilled in collecting and evaluating clients urine- analysis testing and provided client counseling in proper personal healthcare and risk management.
- Conducted pre and post HIV test counseling and needs assessments, administered HIV test and educational forums throughout the community in targeted zip codes and the county jail. Served as referral contact to in-patient treatment care facilities.
- Administered and monitored clients medication; ensuring that medication was obtained and taken.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
Office Manager/Lead Dental Assistant
Dunn Ave Dental Center\ Dr. Phillis Varnado
08.1989 - 01.2000
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Associate of Arts - Marriage And Family Counseling
Webster University
St. Louis, MOBachelor of Arts - Psychology And Gerontology
Edward Waters College ( University )
1658 Kings Road Jacksonville, FL 3220905-2022
Skills
- Case documentation
- Clinical assessment
- Care coordination
- Quality improvement
- Confidentiality
Timeline
Clinical Medical Case Manager
University of Florida
01.2009 - 10.2024
Human Services Counselor, III
Department of Health
08.2003 - 01.2009
Substitute Teacher
Duval County School Board
11.2002 - 05.2003
Health Services Representative
River Region Human Services Inc.
04.2000 - 05.2002
Office Manager/Lead Dental Assistant
Dunn Ave Dental Center\ Dr. Phillis Varnado
08.1989 - 01.2000
Associate of Arts - Marriage And Family Counseling
Webster University
Bachelor of Arts - Psychology And Gerontology
Edward Waters College ( University )
Similar Profiles
Johleen SeedansinghJohleen Seedansingh
Research Assistant at University of FloridaResearch Assistant at University of Florida
Rebecca RobinRebecca Robin
Graduate Student Teaching Assistant at University of FloridaGraduate Student Teaching Assistant at University of Florida
Carmen A. MedranoCarmen A. Medrano
Online Early Literacy Instructor at University of FloridaOnline Early Literacy Instructor at University of Florida