- Animal Care
- DIY and Home Improvement
- Hiking
- Camping
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Watching Movies and TV Shows
- Gardening
- Swimming
- Growing herbs, vegetables, or fruits in home gardens
- Music
- Cake Decorating
Tonya Swindler
Magna,TX
Summary
Detail-oriented professional skilled in customer service and communication. Proven ability to enhance operational efficiency through effective scheduling and problem-solving.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
Heroes Lawn Care
Aurora, CO
01.2024 - Current
- Coordinated scheduling for team meetings and client appointments to enhance operational efficiency.
- Managed correspondence and communication, ensuring timely responses to customer inquiries and service requests.
- Organized and maintained digital filing systems, improving document retrieval speed and accuracy.
- Collaborated with team members to coordinate project timelines, ensuring alignment with company goals and deadlines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
School Bus Driver
Eustace ISD
Eustace, TX
08.2022 - 08.2024
- Safely operated school bus, ensuring timely arrival and departure of students.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Managed student behavior during transit to promote a safe and respectful environment.
- Collaborated with school administration to develop efficient transportation routes.
- Communicated effectively with parents regarding schedules and transportation issues.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
Residential Cleaner
Self
Kaufman, TX
06.2013 - 07.2024
- Managed comprehensive cleaning routines for residential properties, ensuring high standards of cleanliness and organization.
- Developed efficient cleaning schedules to optimize time management and improve service delivery.
- Conducted regular inventory assessments of cleaning supplies, ensuring adequate stock levels for operations.
- Customized cleaning plans based on client preferences and specific property requirements for personalized service.
- Fostered strong client relationships through effective communication and responsiveness to feedback and concerns.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
School Bus Driver
Kaufman Independent School District
Kaufman, TX
08.2014 - 08.2022
- Provided assistance to special needs students, ensuring their safety and comfort.
- Maintained accurate records of daily routes, student attendance, and incidents.
- Trained new drivers on safety protocols and operational procedures for school buses.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Communicated information to parents to promote good communication and transparency.
- Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
- Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
- Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
- Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
Full-time Caregiver / Family Operations Manager
Self
Kaufman, TX
07.2001 - 08.2014
- Managed daily schedules and activities to promote structured learning and development.
- Developed and implemented routines that fostered a nurturing environment for children's growth.
- Coordinated educational resources and activities to support diverse learning needs.
- Mentored children in life skills, fostering independence and confidence through hands-on experiences.
- Evaluated progress of children's developmental milestones, adapting approaches as needed for improvement.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted in potty training and toilet hygiene.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created and implemented activities to promote language development.
- Documented children's growth and development.
- Organize daily meal routines for the week
- Kept an organized and clean environment for the family
- Planned and taught children's daily school lessons
- Planned and executed a financial budget
- Assign and delegate age appropriate chores for the children
- Create systems to keep items in their proper places and declutter regularly
Education
High School Diploma -
Seagoville High School
Seagoville, TX05-1993
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Deadline oriented
- Professional and mature
- Invoice processing
- Meticulous attention to detail
- Multi-line phone systems
- Spreadsheet management
- Multi-line phone proficiency
- Resourceful
- Schedule management
- Accounting support
Accomplishments
- Oversaw implementation of new phone system which resulted in more cost-effective service.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Successfully resolved all customer issues per day.
- Handled over 20 customer inquiries on a daily basis.
- Scheduling - Organized technician schedule for customer jobs.
- Recognized by customers and Co Owner for expedient and effective service.
- Updated and maintained company database to reflect current and accurate client records for more than 3000 accounts.
- Responded to over 20 customer inquiries each day.
Interests
Timeline
Administrative Assistant
Heroes Lawn Care
01.2024 - Current
School Bus Driver
Eustace ISD
08.2022 - 08.2024
School Bus Driver
Kaufman Independent School District
08.2014 - 08.2022
Residential Cleaner
Self
06.2013 - 07.2024
Full-time Caregiver / Family Operations Manager
Self
07.2001 - 08.2014
High School Diploma -
Seagoville High School