Dedicated healthcare professional with 20+ years of management and relationship building experience. Proficient in problem-solving with talents for team building, leading and motivating. Highly committed with hardworking mentality to maintain quality of services. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Tonya Thomas
Anderson,South Carolina
Summary
Overview
22
years of professional experience
Work History
UPSTREAM
Manager of Practice Operations
02.2023 - Current
Job overview
- Drove clinical team performance to ensure the accomplishment of established financial and quality goals and metrics.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and validated team performance data dashboards to assess gaps in performance and patient care; communicate and reinforce employee performance expectations.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Served as primary point of contact for physicians' offices to field questions and connect to internal resources.
HUMANA/CENTERWELL SENIOR PRIMARY CARE
Center Administrator
05.2019 - Current
Job overview
- Responsible for daily operations of clinic including working with the community, internal & external contractors.
- Developed leads implementation for staffing, policies and procedures to ensure optimal outcomes.
- Applied technical knowledge to solve moderately complex problems.
- Managed reporting from multiple sources including Power BI, DataHub, Care Tool, and Electronic Medical Records.
- Received assignments in the form of objectives and determines approach, resources, schedules and goals.
- Conducted briefings and area meetings while maintaining contact across other departments.
- Knowledgeable in multiple insurances, Medicare and several Electronic Medical Records.
PREMISE HEALTH
Health Center Manager
01.2016 - 01.2019
Job overview
- Served Michelin, North America as a client including a population of 5,000+ employees and their dependents.
- Managed a staff of 20 including Medical Directors, RN’s, LPN’s, MA’s and administrative and technical staff.
- Managed daily operations, reports, workflow, schedules, and payroll, to ensure effective clinic performance.
- Identified process improvement opportunities and presents resolution possibilities to the Account Manager.
- Understands and complied with all regulatory, procedural, policy and licensing requirements.
- Managed internal budget, reviews expenses, inventories and orders equipment and medication as needed
HEALTHFITNESS CORPORATION
Health Improvement Specialist
01.2011 - 01.2016
Job overview
- Created and evaluated business plans for quarterly programming.
- Organized and implemented events including lunch-n-learns, biometric screenings, health risk assessments, large health action campaigns, and health fairs.
- Proactively worked alongside Health Improvement Specialist, Ergonomic team, benefits advocates and multiple external vendors acquiring program buy-in and support throughout all levels of the organizations.
- Collected and evaluated appropriate program data to support ROI.
- Developed strong client relationships through consistent communication and attentive service.
ANDERSON UNIVERSITY
Adjunct Instructor
01.2011 - 01.2015
Job overview
- Provided instruction for course KIN135, a lifetime wellness course to give students knowledge on how to apply health and wellness in their daily lives
- Developed curriculum for course including the preparation of exams, labs and presentations.
WESLEY COMMONS
Wellness Lifestyle Manager
01.2002 - 01.2011
Job overview
- Planned, developed and managed fiscal year budget for state-of-the-art Wellness Complex and Home Health services using a tracking system to ensure proper spending/utilization of the budget
- Managed over 35 employees in multiple departments
- Directed group fitness activities and Massage Therapy program
- Hosted interns from local colleges/universities regularly
- Engaged in over 15 speaking engagements in the community each year.
Education
California University of Pennsylvania
Masters of Science from Exercise Science & Health Promotion
01.2007
University Overview
Southeastern School of Neuromuscular and Massage Therapy, Inc.
License in Neuromuscular and Massage Therapy
01.2006
University Overview
License Number: 4272
Lander University
Bachelors of Science from Kinesiology & Exercise Science
01.2003
University Overview
- Presidential Ambassador
- Phi Mu Sorority
- Lander Cheerleader
- Lander Dance Team
Skills
- Operations Management
- Team Leadership
- Staff Training and Development
- Cross-Functional Teamwork
- Time Management
- Work Planning and Prioritization
- Complex Problem-Solving
- Key Performance Indicators
- Budget Oversight
- Managing Medical Practices
- New Hire Training
- Policy and Procedure Development
- Supply Ordering
- Electronic Health Records
- Customer Satisfaction
Community Service
Community Service
- Currently working to complete Lean Six Sigma Green Belt certification
- South Carolina Eat Smart Move More Advisory Committee
- Member of Anderson County Young Professionals Commission, 2008-2012
- Greenwood Chamber of Commerce Under 40 Top Professionals, 2010
- Board Member, Alzheimer’s Association
- First Aid, CPR, AED Instructor for American Heart Association & Red Cross
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridTimeline
Manager of Practice Operations
UPSTREAM
02.2023 - Current
Center Administrator
HUMANA/CENTERWELL SENIOR PRIMARY CARE
05.2019 - Current
Health Center Manager
PREMISE HEALTH
01.2016 - 01.2019
Health Improvement Specialist
HEALTHFITNESS CORPORATION
01.2011 - 01.2016
Adjunct Instructor
ANDERSON UNIVERSITY
01.2011 - 01.2015
Wellness Lifestyle Manager
WESLEY COMMONS
01.2002 - 01.2011
California University of Pennsylvania
Masters of Science from Exercise Science & Health Promotion
Southeastern School of Neuromuscular and Massage Therapy, Inc.
License in Neuromuscular and Massage Therapy
Lander University
Bachelors of Science from Kinesiology & Exercise Science