Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tonya Tobias

Tonya Tobias

Shoals,Indiana

Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Proactive worker committed to helping [Job title] provide top-notch patient care. Skilled at treatments with knowledge of [Area of expertise] patients. Fantastic attention to detail and multitasking abilities. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personal and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Patient-focused with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Shiftkey
04.2024 - Current
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts
  • Transported patients between rooms and appointments or testing locations
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms

Certified Nursing Assistant

American Senior Communities
02.2024 - 03.2024
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported needs of [Number]+ residents under long-term care

Certified Nursing Assistant

Care Strategies
11.2023 - 02.2024
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Health Plan Advisor

Bloom Insurance Agency
09.2023 - 11.2023
  • Implemented targeted outreach strategies to connect with potential new members and increase enrollment rates.
  • Provided comprehensive customer service to drive client satisfaction.
  • Negotiated favorable contract terms with healthcare providers, achieving cost savings for members while maintaining quality care standards.
  • Developed and implemented promotional strategies to increase customer base.
  • Provided ongoing support to enrolled members, addressing concerns or issues related to their chosen health plans.
  • Educated clients on available health plan options, resulting in informed decisionmaking.
  • Researched and identified potential new markets.
  • Negotiated contracts and terms of sale with potential customers.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate information to clients.
  • Participated in community events and networking opportunities, promoting awareness of available health plans and driving enrollment.
  • Consistently exceeded sales targets by effectively promoting the value of various health plan options to potential enrollees.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Negotiated with insurers to secure industry-leading health insurance coverage for clients.

Certified Nursing Assistant

Cedar Creek Bedford
07.2023 - 09.2023
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Certified Nursing Assistant

Crew Nursing & Rehab
05.2023 - 07.2023
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Health Plan Advisor

Bloom Insurance Agency
10.2022 - 04.2023
  • Implemented targeted outreach strategies to connect with potential new members and increase enrollment rates.
  • Provided comprehensive customer service to drive client satisfaction.
  • Negotiated favorable contract terms with healthcare providers, achieving cost savings for members while maintaining quality care standards.
  • Developed and implemented promotional strategies to increase customer base.
  • Provided ongoing support to enrolled members, addressing concerns or issues related to their chosen health plans.
  • Educated clients on available health plan options, resulting in informed decisionmaking.
  • Researched and identified potential new markets.
  • Negotiated contracts and terms of sale with potential customers.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate information to clients.
  • Participated in community events and networking opportunities, promoting awareness of available health plans and driving enrollment.
  • Consistently exceeded sales targets by effectively promoting the value of various health plan options to potential enrollees.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Negotiated with insurers to secure industry-leading health insurance coverage for clients.
  • Facilitated group presentations to educate potential enrollees on the benefits of various health plans.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Resolved member inquiries promptly and accurately, demonstrating exceptional customer service skills.
  • Analyzed customer needs to provide customized insurance solutions.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.

Certified Nursing Assistant

Shiftkey
04.2022 - 10.2022
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Certified Nursing Assistant

Eastgate Monor
01.2022 - 04.2022
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Certified Nursing Assistant

Mitchell Manor Nursing Home
10.2021 - 01.2022
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.

Certified Nursing Assistant

Garenden Villa
05.2021 - 10.2021
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Delivered high-quality care to [Type] patients in hospital facility.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Documented patient information and care activities in electronic health record.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Crew Member

GBS Enterprises
03.2021 - 04.2021
  • Prepared salads, soups and sandwiches for customers.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Collaborated with team members to complete orders.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Became familiar with products to answer questions and make suggestions.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Brewed coffee and tea and changed out drink station syrups.
  • Took orders, prepared meals, and collected payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Assisted other team members to achieve goals.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Personal Care Assistant

Salem Crossing
01.2021 - 03.2021
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Assisted patients with self-administered medications.
  • Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
  • Remained alert to problems or health issues of clients and competently responded.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Handled incoming mail, bills and invoices and completed appropriate actions.

Health Plan Advisor

Bloom Insurance Agency
09.2020 - 12.2020
  • Implemented targeted outreach strategies to connect with potential new members and increase enrollment rates.
  • Provided comprehensive customer service to drive client satisfaction.
  • Negotiated favorable contract terms with healthcare providers, achieving cost savings for members while maintaining quality care standards.
  • Developed and implemented promotional strategies to increase customer base.
  • Provided ongoing support to enrolled members, addressing concerns or issues related to their chosen health plans.
  • Educated clients on available health plan options, resulting in informed decisionmaking.
  • Researched and identified potential new markets.
  • Negotiated contracts and terms of sale with potential customers.
  • Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate information to clients.
  • Participated in community events and networking opportunities, promoting awareness of available health plans and driving enrollment.
  • Consistently exceeded sales targets by effectively promoting the value of various health plan options to potential enrollees.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Negotiated with insurers to secure industry-leading health insurance coverage for clients.
  • Facilitated group presentations to educate potential enrollees on the benefits of various health plans.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Resolved member inquiries promptly and accurately, demonstrating exceptional customer service skills.
  • Analyzed customer needs to provide customized insurance solutions.

Education

Associate of Science - Pharmacy Technology

Miller-Motte Technical College - Clarksville
Clarksville, TN
09.2034

High School Diploma -

Barren County High School
Glasgow, KY
05.2001

Skills

  • Unit Supply Maintenance
  • HIPAA Compliance
  • Patient Relations
  • Output Monitoring and Reporting
  • Teamwork and Collaboration
  • Using a spectrometer
  • Observing responses
  • Support Services
  • Heartsaver CPR AED (CPR AED)
  • Problem-solving aptitude
  • Certified in CPR/AED
  • Patient relationship building
  • Complex Problem-Solving
  • Supporting personal needs
  • Documenting behaviors
  • Patient Care Technician/Assistant
  • Task Prioritization
  • Resident Care Associate
  • Vital signs
  • Biohazard Disposal

Certification

  • CNA - Certified Nurse Assistant
  • NCPCT - Patient Care Technician

Timeline

Certified Nursing Assistant

Shiftkey
04.2024 - Current

Certified Nursing Assistant

American Senior Communities
02.2024 - 03.2024

Certified Nursing Assistant

Care Strategies
11.2023 - 02.2024

Health Plan Advisor

Bloom Insurance Agency
09.2023 - 11.2023

Certified Nursing Assistant

Cedar Creek Bedford
07.2023 - 09.2023

Certified Nursing Assistant

Crew Nursing & Rehab
05.2023 - 07.2023

Health Plan Advisor

Bloom Insurance Agency
10.2022 - 04.2023

Certified Nursing Assistant

Shiftkey
04.2022 - 10.2022

Certified Nursing Assistant

Eastgate Monor
01.2022 - 04.2022

Certified Nursing Assistant

Mitchell Manor Nursing Home
10.2021 - 01.2022

Certified Nursing Assistant

Garenden Villa
05.2021 - 10.2021

Crew Member

GBS Enterprises
03.2021 - 04.2021

Personal Care Assistant

Salem Crossing
01.2021 - 03.2021

Health Plan Advisor

Bloom Insurance Agency
09.2020 - 12.2020

Associate of Science - Pharmacy Technology

Miller-Motte Technical College - Clarksville

High School Diploma -

Barren County High School

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Tonya Tobias