Tonya Verzaal
Henderson,NC
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements as well as superb customer service.
Overview
22
22
years of professional experience
Work History
Account Associate
IMI Association Executives
2020.04 - Current
- Evaluate, verify, and approve Memberships to the Professional Background Screening Association
- Enroll attendees in the Fair Credit Reporting Act Certificate courses and maintain expiration dates for over 4,000 Certificate holders
- Analyze reports for upcoming expiration dates of Membership and Certificates using multiple AMS databases
- Oversee registration of attendees, sponsors, and speakers for conferences as well as manage registration desk for badges and exam testing onsite
- Ensure all invoices are paid and monthly reports balance
- Evaluate membership and Certificate holders history monthly
- Prepare deposits of paper checks, ACH, and international wire transfers and process them in the AMS database Impexium.
Personal Loan Specialist
OneMain Financial
2018.10 - 2020.04
- Evaluate, authorize, and recommend approval/denial of personal and auto loans
- Advise borrowers on financial status and methods of payments
- Make outbound solicitation calls to present and former customers
- Collect payments on current personal and auto loans
- Provide payoff amounts and final paid in full documents to lenders and creditors
- Pull credit reports and evaluate credit history
- Prepare daily deposits and take it to the bank night deposit box for all payments received in office
- Compose DMV title log and ensure all forms are accurately sent to DMV in a timely manner.
- Provided exceptional customer service, addressing client inquiries and concerns promptly and professionally.
Data Entry Specialist/Customer Service Representative
Versatrim Inc.
2017.12 - 2018.10
- Provide information in response to inquiries about products and services, and handle and resolve complaints
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers
- Ensure thorough correspondence with customers via email and outbound phone calls
- Enter and provide details as well as resolutions for any discrepancies for purchase orders emailed, faxed, or website generated to customers/clients
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Improved efficiency in data entry tasks by streamlining processes and utilizing keyboard shortcuts.
Quality Assurance Area Manager
Wal-Mart Distribution Center
2016.03 - 2017.12
- Oversee the Quality Assurance associates and manage the accuracy of over $20 million in inventory
- Diligently contacted vendors/buyers for disposition on problem freight inventory via phone and email
- Managed, oversee and initiated required paperwork related to perishable food recalls and notified the Food and Drug Administration (FDA)
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Presented incentive information and results to large groups of employees
- Manage and organize the flow of freight on a daily basis
- Manage and make cuts to the P&L for my department on a monthly basis.
Senior Customer Service Representative
Verizon Wireless Call Center
2012.10 - 2016.03
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Responsible for providing high quality customer service on calls that are generally routine and sometimes unique in nature
- Conduct Tier 1 troubleshooting when customers require device assistance
- Responds appropriately in all customer interactions with common courtesy while utilizing empathy and acknowledges all concerns to fulfill the customers’ requests
- Reviews the customers’ account information while on calls to identify and match customer's need with the appropriate product and / or service
- Mentored junior team members, contributing to their professional development and overall team success.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
Merchandise Coordinator/QA Supervisor
Wal-Mart Distribution Center
2002.04 - 2009.12
- Responsible for the accuracy of over $20 million in inventory
- Supervised the quality of inventory received into the warehouse
- Diligently contacted vendors/buyers for disposition on freight inventory
- Initiated required paperwork related to perishable food recalls and notified the Food and Drug Administration (FDA)
- Generated and transmitted daily/weekly/monthly reports to the corporate office
- Presented incentive information and results to large groups of Employees
- Responsible for the billing function of all stores services which totaled 100.
Education
Strayer University
Wilmington, NCCape Fear Community College
Wilmington, NCVance Granville Community College
Henderson, NCSkills
- Correspondence Management
- Data Analytics
- Budget Planning
- Adaptability
- Project Management
- Organizational Skills
- Problem Solving
- Time Management
- Attention to Detail
- CRM Software Knowledge
- Microsoft Office Proficiency
- Customer Service
- Multitasking Abilities
- Data Analysis
- Recordkeeping Proficiency
Timeline
Account Associate
IMI Association Executives
2020.04 - Current
Personal Loan Specialist
OneMain Financial
2018.10 - 2020.04
Data Entry Specialist/Customer Service Representative
Versatrim Inc.
2017.12 - 2018.10
Quality Assurance Area Manager
Wal-Mart Distribution Center
2016.03 - 2017.12
Senior Customer Service Representative
Verizon Wireless Call Center
2012.10 - 2016.03
Merchandise Coordinator/QA Supervisor
Wal-Mart Distribution Center
2002.04 - 2009.12
Strayer University
Cape Fear Community College
Vance Granville Community College
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