Tonya Villafane

• Oversee operations of eleven multifamily communities across Tennessee and Mississippi, managing both conventional and LIHTC portfolios.
• Ensure compliance with federal, state, and local regulations including NSPIRE inspections and funding agency requirements.
• Achieved and maintained 97–100% occupancy through targeted marketing, retention initiatives, and strategic pricing.
• Increased property revenue and NOI through expense reduction, contract renegotiation, and maintenance operation streamlining.
• Train, motivate, and lead onsite managers and maintenance teams to meet performance goals and uphold company standards.
• Prepare annual budgets, manage CapEx projects, and oversee vendor contracts to maintain asset quality and profitability.
• Coordinated annual budget preparation, monitoring expenditures to ensure alignment with financial objectives.
• Led staff training initiatives, fostering professional development and enhancing team performance across properties.
• Implemented property maintenance schedules, improving service response times and overall facility conditions.
• Established strong relationships with vendors, negotiating contracts to optimize service delivery and cost-efficiency.
• Conducted regular site inspections, identifying areas for improvement and implementing corrective actions swiftly.
• Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
• Managed staff terminations, performance evaluations, and coaching to sustain high-quality property operations.
• Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.

• Managed multiple conventional and LIHTC communities, ensuring full compliance with tax credit regulations.
• Increased occupancy to a consistent 97–100% through community engagement and marketing initiatives.
• Improved overall financial performance by optimizing revenue and controlling operating expenses.
• Oversaw property operations including leasing, maintenance, resident relations, and vendor management.
• Developed training programs to enhance staff performance and promote consistent service standards.
• Prepared budgets, monitored collections, and ensured accurate reporting to senior management.
• Conducted regular property inspections, identifying maintenance needs and coordinating repairs with service providers.
• Established vendor relationships, negotiated contracts for services to ensure quality support and competitive pricing.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues, contributing to a positive community atmosphere.
• Coordinated with maintenance staff for timely repair completion, minimizing tenant downtime and preserving property aesthetics.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state, and federal regulations.

Information available upon request.