Tonya Walker
Manhattan,KS
Summary
Detail-oriented professional with strong analytical skills in enrollment and records management. Expertise in processing student records and ensuring compliance with academic policies.
Overview
21
21
years of professional experience
Work History
Academic Program Specialist
Kansas State University Registrar Office
Manhattan, KS
08.2022 - Current
- Process from many Systems such as KSIS,DFS Decisions, Perceptive Content, Etrieve, Laser Fiche, National Student Clearinghouse and Parchment Exchange.
- Analyzed student records to verify eligibility for graduation and ensure accuracy of data including Academic Fresh Start, Academic Forgiveness, Grade changes, and analyze DARS reports to ensure student Test credits are showing accurate.
- Facilitated communication between faculty, students, and administrative staff to enhance program support.
- Assisted in developing and updating Job Books and procedures for processing all areas of student Academic Records.
- Enter tuition waiver data into student system and communicating with departments regarding student accounts regarding functioning waivers. Reading student account to ensure functioning waivers.
- Provided training and guidance to new team members on academic program management systems.
- Accessing decisions independently to complete technical and analytical work, revise and implement procedures, and prioritize daily work activities.
- Advising complex federal law, university policies and decision making to complete assigned responsibilities and communicating that to College Deans Office, Staff, Students and Departments.
- National Student Clearinghouse enrollment and degree verification and checking status of students.
- Run processes for tuition waivers and enter tuition waivers into KSIS.
- Analyze queries weekly and process for Program Plan Programs error report.
- Retrieve data from queries for all areas of test scores for students.
- Utilize analytical skills to identify issues with student records in KSIS and Transcripts.
- Process Transcript Notations and Variable Title Reports. Accurate efficient processing for student record.
District Registrar
USD 383 School District
Manhattan, KS
03.2022 - 07.2022
- Managed student enrollment processes, ensuring accuracy and compliance with district policies.
- Coordinated data entry into student information systems for timely record-keeping.
- Collaborated with school staff to resolve enrollment-related inquiries and issues.
- Processed Transcript request through Parchment.
- Accessed and processed request for student records from other school districts
- Scanned Documents and answered high volume emails regarding student records.
- Answered multiple phone line system.
- Faxed and processed employee verifications as requested by other companies.
Customer Service Representative
United Wireless Corporate Office
Dodge City, KS
04.2011 - 01.2013
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new staff on customer service protocols and system navigation.
- Streamlined complaint resolution processes, reducing response times significantly.
- Managed account updates and billing inquiries with high accuracy and attention to detail.
- Problem solving on billing errors and finding solutions.
- Lead team with excellent customer service.
Child Support Enforcement Officer
State of Kansas Social Rehabilitation Office
Dodge City, KS
06.2009 - 04.2011
- Analyzed case files to ensure compliance with state regulations and improve enforcement processes.
- Collaborated with legal teams to prepare documentation for court proceedings related to child support cases.
- Conducted thorough financial investigations to accurately determine non-custodial parents'' ability to pay child support obligations.
- Managed caseload effectively to ensure prompt action on cases requiring attention or escalation.
- Educated parents about their rights and responsibilities concerning child support matters, fostering understanding and cooperation.
- Assisted in the establishment of paternity for children by coordinating DNA testing and securing affidavits.
Intensive Supervision Probation Officer
16th Judicial District Juvenile Services
Cimarron, KS
01.2005 - 08.2008
- Conducted comprehensive assessments of juvenile offenders to determine rehabilitation needs.
- Developed and implemented individualized case management plans for youth under supervision.
- Collaborated with community agencies to facilitate access to resources and support services.
- Monitored compliance with court orders, ensuring adherence to probation requirements.
- Developed effective communication skills while interacting with diverse populations including offenders, their families, court personnel, and community partners.
- Documented using State of Kansas software Casims.
- Craft Affidavit and Arrest and Detain Client documents to file with judge and the courts.
Education
Bachelor of Science - Criminal Justice
Fort Hays State University
Hays, KS05-2000
Associates of General Studies Degree - General Studies
Dodge City Community College
Dodge City, KS05-1997
Skills
- Enrollment management
- Records Management
- Family Educational Rights and Privacy Act Training 2025-2026
- Content Expert in Student Academic Records and Enrollment
- Specialist in running student queries
Timeline
Academic Program Specialist
Kansas State University Registrar Office
08.2022 - Current
District Registrar
USD 383 School District
03.2022 - 07.2022
Customer Service Representative
United Wireless Corporate Office
04.2011 - 01.2013
Child Support Enforcement Officer
State of Kansas Social Rehabilitation Office
06.2009 - 04.2011
Intensive Supervision Probation Officer
16th Judicial District Juvenile Services
01.2005 - 08.2008
Bachelor of Science - Criminal Justice
Fort Hays State University
Associates of General Studies Degree - General Studies
Dodge City Community College