TONYA WARD
Kroger
Canton,GA
8
years of professional experience
Led operational initiatives across multiple Kroger locations, driving improvements in staff performance and customer satisfaction.,Cultivated partnerships with internal and external stakeholders to align on strategic business objectives.,Oversaw district operations as an operations manager, enhancing efficiency and team engagement.
Work History
Store Leader 680
3 Years 4 Months- Led team to achieve operational excellence through effective scheduling and resource allocation.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Trained and mentored staff on customer service best practices, enhancing overall store experience.
- Implemented promotional strategies to drive sales growth and increase customer engagement.
- Established performance metrics for team members, fostering accountability and continuous improvement.
- Maintained compliance with safety regulations, ensuring a secure environment for customers and employees.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Elevated team performance with motivational approach and excellent training abilities.
Operations Manager
1 Year 1 Month- Streamlined daily operations by optimizing inventory management processes.
- Led cross-functional teams to enhance workflow efficiency and reduce operational bottlenecks.
- Implemented cost-saving initiatives that improved overall budget adherence across departments.
- Developed training programs for staff, fostering skill enhancement and productivity improvements.
- Analyzed operational data to identify trends and recommend process adjustments for better performance.
- Coordinated scheduling and staffing to ensure adequate coverage during peak business hours.
- Monitored compliance with safety standards, resulting in a safer work environment for employees.
- Enhanced customer service protocols, leading to increased satisfaction ratings among shoppers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Store Leader 415
1 Year- Created a pleasurable shopping experience for my customers.
- Developed new grocery, GPU Lead FE Lead, Meat Lead and helped 3 associates get promoted to ASL program.
- Helped my team through a small GPU expansion/small remodel.
- Help drive home processes and procedures that My team needs to be successful in their role.
- Communicate information in a timely matter to help meet common metrics and push them to execute at a higher level.
Store Leader 478
- Lead my team through the pandemic and helped them navigate a time nobody has seen.
- Created a environment both the associates and customers loved to be in.
- Helped create some processes to the team.
- Was a training store for new SLPD.
Operations ASL store 627
11 MonthsEducation
Assistant Medical
Skills
Facilitated team collaboration to achieve shared goals.
Addressed business challenges with practical solutions.
Exhibited ethical behavior in all interactions.
Supported staff training and growth initiatives.
Guided decisions with a focus on customer satisfaction.
Timeline
Store Leader 680
Kroger
06.2023 - CurrentRead More
Operations Manager
Kroger
05.2022 - 06.2023Read More
Store Leader 415
KROGER
03.2021 - 03.2022Read More
Store Leader 478
KROGER
02.2021 - 02.2021Read More
Operations ASL store 627
KROGER
04.2018 - 03.2019Read More
Georgia Medical Institution
Assistant Medical
Read More