Megan Hendryx
Grandview,MO
Summary
Led initiatives to optimize inventory management and improve sales performance. Fostered strong customer relationships to enhance loyalty and satisfaction. Championed team collaboration to achieve operational excellence in dynamic retail environments.
Supported operational excellence and drove sales growth to meet store performance objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Leader
PetSmart
Overland Park, KS
04.2021 - Current
- Assisted customers with inquiries and resolved issues quickly. Helped clients understand product features and benefits to improve user experience. Supported team in achieving high customer satisfaction ratings.
- Assisted customers in choosing suitable products. Supported sales team in meeting monthly goals through clear communication. Conducted product demonstrations to improve customer knowledge.
- Assisted team members in achieving departmental goals through collaboration. Supported team performance by managing resources effectively. Helped maintain project timelines and quality standards within the department.
- Facilitated submission of paperwork to ensure compliance with organizational standards.
- Executed cash handling procedures to ensure accurate financial transactions.
- Enhanced problem-solving skills to address complex challenges effectively.
- Facilitated customer discovery of alternative solutions to enhance satisfaction.
- Managed care and maintenance of live pets to ensure their well-being.
Retail Sales Manager
Hibbett Sports
Independence, KS
03.2019 - 08.2020
- Welcomed Customers with a warm greeting
- Assisted Customers in helping with getting shoe sizes or clothing items
- Operated the Register
- Opened and Closed Procedure
- Stocked Shelfs
- Organized store walls and floor
- Prepared new items to be set out for customers
- Managed the floor and other sales associates
Waitress/Cashier/Hostess
Uncle Jacks Bar and Grill
Independence, KS
05.2017 - 08.2019
- Welcomed and seated customers as soon as possible
- Busted tables
- Ran out food and drinks to customers
- Worked together with our servers to manage any complications
- Rearranged tables for bigger groups
- Stocked the fridge and silverware
- Opening and closing procedure
Education
Bachelor's - Children’s Ministry
MidAmerica Nazarene University
Olathe, KS12.2021
Associate - General Studies
Coffeyville Community College
Coffeyville, KS05.2020
Associate of Science - High School
Independence High School
Independence, KS05.2018
Skills
- Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement
- Collaborated with team members to complete projects on schedule Assisted colleagues in problem-solving to enhance group performance Supported team initiatives to achieve shared goals
- Optimized scheduling and prioritization of tasks to enhance productivity
- Executed cash handling procedures to ensure accurate financial transactions
- Assisted guests with seating arrangements and menu inquiries Supported team members in maintaining cleanliness and organization of dining areas Facilitated smooth communication between kitchen staff and front-of-house personnel
- Supervised and ensured safety of children during care sessions
- Assisted in daily care and supervision of children Supported educational activities and playtime to foster development Maintained a safe and nurturing environment for all children
- Oversaw team operations and strategic initiatives for two years
- Drove sales initiatives to achieve revenue targets over two years
- Delivered engaging presentations to diverse audiences, enhancing communication skills
- Demonstrated exceptional phone etiquette while managing customer interactions
- Oversaw shift operations to ensure efficient workflow and team performance
- Directed team operations to enhance productivity and collaboration
- Assisted in daily operations of retail environment Supported team members in achieving sales goals Maintained inventory levels to ensure product availability
- Directed comprehensive sales management strategies to drive revenue growth
- Demonstrated exceptional organizational skills to streamline project workflows
Certification
Driver's License
Timeline
Process Leader
PetSmart
04.2021 - Current
Retail Sales Manager
Hibbett Sports
03.2019 - 08.2020
Waitress/Cashier/Hostess
Uncle Jacks Bar and Grill
05.2017 - 08.2019
Associate - General Studies
Coffeyville Community College
Bachelor's - Children’s Ministry
MidAmerica Nazarene University
Associate of Science - High School
Independence High School