Tonya Ware

• Managed high-volume case workloads, ensuring timely and accurate processing of beneficiary records.
• Reviewed and authorized benefit payments, maintaining strict adherence to federal regulations.
• Conducted detailed data analysis and record updates, maintaining financial accuracy.
• Resolved complex benefit cases and discrepancies.

• Led staffing efforts, recruiting, onboarding and training employees.
• Designed employee engagement initiatives, boosting retention and satisfaction.
• Administrated payroll and benefits programs, including health care, 401k and paid time off.

• lead district with customer satisfaction scores of 90%+.
• Set department goals and managed budgets based on sales projections.
• Increased profits by optimizing salary cost, expenses, and inventory levels.
• Supervised 180+ personnel, overseeing customer service operations.

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• Processed customer transactions and assisted with account inquiries.
• Balanced teller drawer daily, ensuring accuracy in cash handling.
• Maintained compliance with security procedures and fraud prevention policies.
• Assisted customers with account inquiries.