Tonya Ware
Hinsdale,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Successful manager with a comprehensive background in all aspects of business operations, inclusive of sales, profit & loss, and marketing.
Overview
34
34
years of professional experience
Work History
Human Resource Manager
Kevin S Ware Insurance Agency, Inc.
Chicago, IL
06.2012 - 03.2023
- Managed staffing including recruiting, interviewing, and hiring.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Worked with Operations Manager to create and implement initiatives to improve employee engagement. Motivated employees through special events and incentive programs.
- Performed administrative duties, maintained personnel records, and processed payroll for 24 employees. Structured employee benefit programs for example, health care, 401k, and paid time off.
Assistant Store Manager
JCPenney
Chicagoland Area
04.2008 - 05.2013
- Lead district with customer satisfaction scores of 90%+.
- Set department goals and adjust department budgets by sales projections.
- Achieved merchandise sales plan, through building events, benchmarking and customer service.
- Increased profit by managing salary cost, general expenses, salon gross profit plans, shrinkage and clearance levels.
- Managed schedules and procedures over 180 personnel. Directly supervise all customer service.
Department Manager
JCPenney
Worked in Indiana, Michigan & Wisconsin.
06.1989 - 04.2008
Education
Real Estate - Licensed Realtor #475.205114
Chicago Real Estate School
Chicago, IL11.2022
Bachelor of Arts - Business Administration/ Marketing
Manchester University
North Manchester, IN05.1989
Skills
- Results-focused
- Customer-oriented
- Staff training, development with focus on quality
- Develop motivating environment
- Profit and Loss Management
- Budgeting and Cost control
- Achieves teamwork effectiveness
- Local area Marketing
Timeline
Human Resource Manager
Kevin S Ware Insurance Agency, Inc.
06.2012 - 03.2023
Assistant Store Manager
JCPenney
04.2008 - 05.2013
Department Manager
JCPenney
06.1989 - 04.2008
Real Estate - Licensed Realtor #475.205114
Chicago Real Estate School
Bachelor of Arts - Business Administration/ Marketing
Manchester University