Tonya Ware
Hinsdale,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Successful manager with a comprehensive background in all aspects of business operations, inclusive of sales, profit & loss, and marketing.
Overview
34
34
years of professional experience
Work History
Human Resource Manager
Kevin S Ware Insurance Agency, Inc.
06.2012 - 03.2023
- Managed staffing including recruiting, interviewing, and hiring.
- Facilitated onboarding sessions and on-the-job training for new hires.
- Worked with Operations Manager to create and implement initiatives to improve employee engagement. Motivated employees through special events and incentive programs.
- Performed administrative duties, maintained personnel records, and processed payroll for 24 employees. Structured employee benefit programs for example, health care, 401k, and paid time off.
Assistant Store Manager
JCPenney
04.2008 - 05.2013
- Lead district with customer satisfaction scores of 90%+.
- Set department goals and adjust department budgets by sales projections.
- Achieved merchandise sales plan, through building events, benchmarking and customer service.
- Increased profit by managing salary cost, general expenses, salon gross profit plans, shrinkage and clearance levels.
- Managed schedules and procedures over 180 personnel. Directly supervise all customer service.
Department Manager
JCPenney
06.1989 - 04.2008
Education
Real Estate - Licensed Realtor #475.205114
Chicago Real Estate School
Chicago, IL11.2022
Bachelor of Arts - Business Administration/ Marketing
Manchester University
North Manchester, IN05.1989
Skills
- Results-focused
- Customer-oriented
- Staff training, development with focus on quality
- Develop motivating environment
- Profit and Loss Management
- Budgeting and Cost control
- Achieves teamwork effectiveness
- Local area Marketing
Timeline
Human Resource Manager
Kevin S Ware Insurance Agency, Inc.
06.2012 - 03.2023
Assistant Store Manager
JCPenney
04.2008 - 05.2013
Department Manager
JCPenney
06.1989 - 04.2008
Real Estate - Licensed Realtor #475.205114
Chicago Real Estate School
Bachelor of Arts - Business Administration/ Marketing
Manchester University
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