TONYA WILLIAMS

Oversee flight attendant performance in line with the collective bargaining agreement. Communicate changes to policy and procedure through departmental memos. Lead team of base managers to ensure flight attendants are in compliance with policy and procedure. Work with other departments to implement changes.

• Supervised and counseled flight attendants to maintain company and partner directed service standards and procedures
• Monitored attendance and regulatory compliance of 200 flight attendants
• Issued verbal and written warnings and terminations as necessary according to work rules

• Performed all required safety and customer service duties to ensure safe, on-time flights and superior passenger experience
• Held Check Airman position for 8 years, training and evaluating new flight attendants
• Answered passenger questions and provided solutions to issues arising during flights

• Sold specialty gifts, books and toys from 28 vendors to independent retailers in MO and IL
• Increased territory sales by building strong relationships with key clients and identifying new business opportunities.