Tonya Williams
Florissant,MO
Summary
Compassionate Caseworker experienced in client needs assessment, resource coordination, and case management planning. Delivered successful outcomes through effective communication, empathy, and problem-solving skills. Focused on providing tailored assistance to culturally diverse individuals, ensuring high productivity and positive client experiences.
Overview
10
10
years of post-secondary education
9
9
years of professional experience
Work History
Caseworker
Department of Social Services
Saint Louis, MO
05.2000 - 08.2005
- Interviewed clients to assess needs and determine appropriate social services referrals.
- Coordinated with clients, families, and assisted living facilities to facilitate successful transitions from community living
- Conducted financial budgeting, reviewed client qualifications, and performed case-by-case analysis to implement tailored support programs
- Reviewed Department of Social Services intake applications and gathered client eligibility information.
- Preserved the integrity of confidential case records in the Department of Social Services for accurate client management.
- Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
Receptionist [Emergency Room & Radiology]
Univesity of Missouri Hospital
Columbia, MO
08.1996 - 04.1999
- Verified insurance information and updated patient registration records.
- Collected signatures and handled confidential forms with care.
- Supported nursing and administrative teams with patient service requests.
- Answered incoming calls, took messages, and directed calls to appropriate departments, ensuring timely communication
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Typed letters, filed documents, and scanned and copied documents to support staff members.
- Welcomed Patients and Visitors in Emergent Situations. Communicated with patients to facilitate admission
- Documented complaints for triage and billing, scheduled follow-up appointments for discharged patients, obtained previous medical records
- Served as a liaison with families in high stress or traumatic circumstances
Education
Bachelor of Arts - Mass Communication
University of Missouri-Columbia
Columbia, MO 08.1991 - 05.1996
Minor - Theater Arts
University of Missouri-Columbia
Columbia , MO 08.1991 - 05.1996
Skills
- Eligibility determination
- Case management
- Client assessment
- Intake screening
- Social service referrals
- Service coordination
- Case documentation
- Confidential records management
- Client interaction
- Effective communication
Other Ventures
- Building and managing family, community and support systems in both personal and professional spaces
- Leading Volunteer Teams, Public Speaking and Creating connections for people in need
Timeline
Caseworker
Department of Social Services
05.2000 - 08.2005
Receptionist [Emergency Room & Radiology]
Univesity of Missouri Hospital
08.1996 - 04.1999
Bachelor of Arts - Mass Communication
University of Missouri-Columbia
08.1991 - 05.1996
Minor - Theater Arts
University of Missouri-Columbia
08.1991 - 05.1996