Sarah Reed
Urbana,IL
Overview
12
12
years of professional experience
Work History
Caseworker
Department of Human Services
Urbana, Illinois
03.2022 - Current
- Interviewed clients to gather case details and support needs.
- Counseled families on dynamics, substance abuse prevention, recovery, domestic violence intervention, and parenting skills to enhance family stability.
- Coordinated referrals to community agencies and internal support staff to ensure clients received comprehensive support.
- Met with clients to complete needs assessments and recommend support services..
- Reviewed client applications for the Department of Human Services benefit eligibility.
- Explained program rules, service options, and required documentation.
- Resolved client concerns while maintaining confidentiality and respectful communication.
- Documented case notes, client contacts, and service actions in records.
- Prepared monthly reports detailing caseload activities to inform supervisor's decision-making.
- Referred clients to other programs and agencies for broader support.
- Conducted community outreach to identify potential referrals for program services.
- Managed high-volume call center operations to assist clients effectively.
Office Administrator administrative associate
Department of Human Services
Urbana, Illinois
11.2014 - 03.2019
- Office administrator and supervisor to office assistants.
- Coordinated office calendars, mail distribution, and filing systems for human services administrative teams.
- Oversaw office inventory management, including supply ordering and petty cash handling.
- Scheduled meetings, appointments, and room bookings for supervisors and case staff.
- Managed reception window operations to greet visitors and direct inquiries. and call center call Center voicemail transcription
Education
Associate of Arts -
Parkland College
Champaign, IL06-2003
High School Diploma -
Urbana High School
1002 S Race St Urbana IL 6180106-1990
Skills
- Client intake
- Eligibility determination
- Benefits screening
- Records management
- Call center operations
- Customer service
- Conflict resolution
- Team collaboration
Timeline
Caseworker
Department of Human Services
03.2022 - Current
Office Administrator administrative associate
Department of Human Services
11.2014 - 03.2019
Associate of Arts -
Parkland College
High School Diploma -
Urbana High School
Summary
Caseworker with many years working as office associate experience in client intake, eligibility determination, and benefits screening, with strong records management and confidential case handling. Skilled in customer service, administrative reception, and effective communication across high-volume interactions. Eight years of experience answering phones and supporting front-desk operations. Experienced caseworker with strengths in client intake, eligibility determination, and benefits screening. Known for respectful customer service, conflict resolution, and accurate records management in high-volume human services settings. Experienced caseworker with a strong background in client intake, eligibility determination, and benefits screening. Known for customer service, conflict resolution, and accurate records management in high-volume human services settings.