Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Tonya C Bull, BSW, M.Ed.

Tonya C Bull, BSW, M.Ed.

Jonesboro,GA

Summary

I have several years of experience as an educator, management, and recruiting skills. Committed and dedicated to assisting schools meet and retain their staff for their educational staffing goals. Dedicated to obtaining maximum contributions for each student from institutional, governmental and private financial aid programs. Proponent of connecting with community organizations to discover deserving students in need of financial assistance. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

28
28
years of professional experience

Work History

Director, Client Engagement & Support

Teachers On Demand, INC
08.2022 - Current
  • Virtual Employer...I work here part time in addition to my full time job
  • Teachers On Demand, INC is an educational staffing and recruiting firm that partners with K-12 schools nationwide
  • I am the liaison between school administrators and our staff (substitute teachers, teachers, and paraprofessionals contracted through our firm)
  • Our firm recruits substitutes and teachers for school districts nationwide
  • I answer questions, and resolve any emerging problems that our client or educators might face with accuracy and efficiency
  • I assist in the recruiting, onboarding and orientation process of new hires
  • We assist schools with their recruitment of high-quality educators on a permanent or substitute/temporary basis.

Financial Aid Advisor

FA Solutions
09.2019 - Current
  • (Virtual Employer ) Work closely with colleges to ensure prospective applicants have thorough understanding of the financial aid process, walking students and families through completing the FAFSA, completing documents and accepting aid
  • Direct students and parents to appropriate departments when they call in
  • Be available to meet with students during office hours and by appointment
  • Provide direction for program progress toward the student's career and educational goals
  • Provide relevant, current academic information
  • Refer students who may need assistance solving academic or personal problems.

Customer Service Specialist III

Brown & Brown Insurance
09.2017 - 09.2019
  • (Virtual Employer) I assisted 32 banking institutions, and over 300k plus mortgage borrowers (including reverse mortgage borrowers) and hundreds of insurance carriers with documentation and updating regarding invoices to be paid for property insurance
  • I also contacted agents and homeowners/borrowers regarding delinquent accounts
  • I would then update the system with the current property insurance information
  • Documentation was done after each call
  • In addition to documentation, additional research may need to be done (example: research payments or proof of insurance)
  • I also interact with the Escrow and Loss Draft Division in order to resolve property taxes, insurance payments, or property insurance claims issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Account Supervisor and Recruiter

RBP,LLC
02.2010 - 08.2017
  • I directed a marketing team that negotiated sales and contracts for acquisition of real estate homes and commercial properties in
  • Contributed ideas to concept development, strategic planning and business operations.
  • Conceived, developed and executed marketing communications and promotions on client's behalf, matching strategies to client marketing objectives and strategies.
  • GA, FL, and SC by negotiating prices,sales, and overseeing territories on homes in GA, FL, and SC markets
  • HR responsibilities included training, hiring and recruiting, termination of employees who did not adhere to company rules and regulations, evaluations for raises, and written and verbal warnings if needed
  • I was the director of Client Support Services, Recruiting, and Marketing
  • Recruiting was done in person, indeed.com, LinkedIn, and Ziprecruiter
  • Company closed in 2017

Supervisor and Part, Recruiter

PACIFIC MARKET RESEARCH, PMR
10.2006 - 02.2010
  • I was employed as a supervisor and recruited at job fairs,hiring agencies, and local colleges monthly
  • We employed 400 full time staff and 120 part time staff
  • I made sure that all employees are briefed, coached, trained and also do a lot of monitoring on a daily basis to ensure we are following FDCPA guidelines
  • We conducted market research/surveys by phone, internet, and focus groups for companies such as
  • Microsoft, Direct tv, IRS, Google, and cell phone companies
  • HR responsibilities included training, hiring, termination, evaluations for raises, and written and verbal warnings if needed
  • I also kept track of attendance, vacation, sick time, no call/no show.

Business Development Manager

Language Link
01.2003 - 08.2006
  • I contacted government agencies, schools, police departments and companies across the country to set up appointments and give information to bid for translation and interpreter services
  • We offered over 160 translation of languages.

Recruiter and Manager

INSURANCE ADVOCATES
06.1999 - 12.2002
  • I recruited property and casualty agents along with life agents to sell insurance policies for
  • Allianz, Old
  • Mutual, AIG, and Legacy insurance by recruiting at least 7 agents per week I also collected fees from agents.Company relocated to Hawaii.

Special Education Coordinator/teacher

Kinard Tyler High School
01.1995 - 05.1999
  • I was responsible for making lesson plans for students with learning disabilities and each week I made sure all IEP's were done
  • I also taught 4 students in separate classes who could not adapt to an environment in a regular class setting.

Education

Ph.D. - Clinical Psychology, Work Force Mental Health

Capella University
Minnesota
12.2025

Master of Science - Teacher Education Leadership

Strayer University
Washington, DC
05.2022

Bachelor's degree - Social Work (BSW)

SC State University
Orangeburg, SC
12.1995

Skills

  • Employee Orientation
  • Classroom Management Certification Customer Support
  • Teaching
  • Recruiting
  • Experience working with students
  • Higher education teaching
  • Performance management
  • Customer Needs Assessments
  • Confidential Records Management
  • Critical Thinking
  • Corrective Actions
  • Policy and Procedure Explanations
  • Manage Schedules
  • Complex Problem-Solving
  • Problem Identification

Accomplishments

  • Achieved a 4.00 GPA out of 4.00 upon graduation from Strayer University with my master's degree. I received am honors medallion at my graduation.

Timeline

Director, Client Engagement & Support

Teachers On Demand, INC
08.2022 - Current

Financial Aid Advisor

FA Solutions
09.2019 - Current

Customer Service Specialist III

Brown & Brown Insurance
09.2017 - 09.2019

Account Supervisor and Recruiter

RBP,LLC
02.2010 - 08.2017

Supervisor and Part, Recruiter

PACIFIC MARKET RESEARCH, PMR
10.2006 - 02.2010

Business Development Manager

Language Link
01.2003 - 08.2006

Recruiter and Manager

INSURANCE ADVOCATES
06.1999 - 12.2002

Special Education Coordinator/teacher

Kinard Tyler High School
01.1995 - 05.1999

Ph.D. - Clinical Psychology, Work Force Mental Health

Capella University

Master of Science - Teacher Education Leadership

Strayer University

Bachelor's degree - Social Work (BSW)

SC State University

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Tonya C Bull, BSW, M.Ed.