Tonya M. Robinson-Lancit
Assistat Manager / "Jack Of All Trades"
Allentown,PA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
PLCB State of PA, Good Spirits
Allentown, Pa
03.2017 - Current
- Key Holder
- Computer knowledge: EBS, SIM, Microsoft Edge, Emails, Licensee Orders
- Input of Time and Attendance, Scheduling, Oversee Clerks with implementing workflow procedures
- Providing Customer Service Support
- Interpersonal Skills
- Problem Solving, Communication Skills, Leadership Skills
- Ensuring that health, safety, and Security Rules are followed
- Managing the overall workflow
Sales Clerk
PLCB Fine Wine And Good Spirits
Allentown, PA
03.2017 - 10.2020
- Processed payments and returns with accuracy and efficiency.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
Certified Nursing Assistant
AAron Health Care
Allentown, PA
03.2014 - 10.2016
- Identified and advocated resident care needs, and helped determine the best approach for care
- Assisted residents with mobility and ambulation throughout facility
- Fostered relationships with residents, caregivers and healthcare teams to achieve individual care.
Certified Nursing Assistant
Legend Oaks
San Antonio, TX
09.2012 - 08.2013
- Tended to Residents with chronic pain
- Created and maintained safe living environment for residents and helped with daily living and activities
- (ADL) 2
Education
School, Diploma - Business
William Allen High School
Allentown, PA 01.1990 - 06.1991
Technical Diploma - Computerized Accounting
Lincoln Technical Institute - Allentown
Allentown, PA 01.1996 - 02.1997
Skills
Employee scheduling
Staff Management
Staff supervision
Employee performance evaluations
POS systems operations
Order management
Customer experience
Customer Relations
Sales growth
Staff Scheduling
Database Management
Sales expertise
Stock management
Timeline
Sales Clerk
PLCB Fine Wine And Good Spirits
03.2017 - 10.2020
Assistant Manager
PLCB State of PA, Good Spirits
03.2017 - Current
Certified Nursing Assistant
AAron Health Care
03.2014 - 10.2016
Certified Nursing Assistant
Legend Oaks
09.2012 - 08.2013
Technical Diploma - Computerized Accounting
Lincoln Technical Institute - Allentown
01.1996 - 02.1997
School, Diploma - Business
William Allen High School
01.1990 - 06.1991