Tonya M. Robinson-Lancit
Assistat Manager / "Jack Of All Trades"
Allentown,PA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
PLCB State of PA, Good Spirits
Allentown, Pa
03.2017 - Current
- Key Holder
- Computer knowledge: EBS, SIM, Microsoft Edge, Emails, Licensee Orders
- Input of Time and Attendance, Scheduling, Oversee Clerks with implementing workflow procedures
- Providing Customer Service Support
- Interpersonal Skills
- Problem Solving, Communication Skills, Leadership Skills
- Ensuring that health, safety, and Security Rules are followed
- Managing the overall workflow
Sales Clerk
PLCB Fine Wine And Good Spirits
Allentown, PA
03.2017 - 10.2020
- Processed payments and returns with accuracy and efficiency.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
Certified Nursing Assistant
AAron Health Care
Allentown, PA
03.2014 - 10.2016
- Identified and advocated resident care needs, and helped determine the best approach for care
- Assisted residents with mobility and ambulation throughout facility
- Fostered relationships with residents, caregivers and healthcare teams to achieve individual care.
Certified Nursing Assistant
Legend Oaks
San Antonio, TX
09.2012 - 08.2013
- Tended to Residents with chronic pain
- Created and maintained safe living environment for residents and helped with daily living and activities
- (ADL) 2
Education
School, Diploma - Business
William Allen High School
Allentown, PA 01.1990 - 06.1991
Technical Diploma - Computerized Accounting
Lincoln Technical Institute - Allentown
Allentown, PA 01.1996 - 02.1997
Skills
Employee scheduling
undefinedTimeline
Sales Clerk
PLCB Fine Wine And Good Spirits
03.2017 - 10.2020
Assistant Manager
PLCB State of PA, Good Spirits
03.2017 - Current
Certified Nursing Assistant
AAron Health Care
03.2014 - 10.2016
Certified Nursing Assistant
Legend Oaks
09.2012 - 08.2013
Technical Diploma - Computerized Accounting
Lincoln Technical Institute - Allentown
01.1996 - 02.1997
School, Diploma - Business
William Allen High School
01.1990 - 06.1991
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