Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonyell Banks

Rayville,Louisiana

Summary

Dynamic professional with extensive experience at GB Accounting LLC, excelling in client relationship management and database entry. Proven track record in enhancing operational efficiency and team performance through effective leadership and organization. Adept at multitasking, ensuring confidentiality, and delivering exceptional customer engagement in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Office/Administrative Assistant

GB Accounting LLC
11.2024 - Current
  • Answering incoming calls professionally, precisely documented contact information and effectively transfer calls or convey messages to the appropriate people.
  • Proactively track and supervise the office calender to plan and prepare for daily meetings and activities.
  • Provide full administrative help, such as scanning, correctly labeling, preserving, and filing legal papers to guarantee accurate record-keeping.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Records Retrieval Agent

Cotiviti
03.2023 - 10.2024
  • Addressed customer inquiries promptly, fostering an understanding of retrieval processes.
  • Maintain confidential databases, ensuring data integrity, and privacy.
  • Streamlined records retrieval process through meticulous research and vendor relationship management, ensuring timely delivery of critical documents.
  • Ensure client request meet service standards, enhancing process efficiency.

Member Service Representative

BroadPath Healthcare
12.2021 - 02.2023
  • Resolved high-volume inbound calls ranging between 80-100, boosting member satisfaction and engagement.
  • Delivered tailored solutions for Medicaid and Medicare inquiries , enhancing member understanding.
  • Ensured confidentiality compliance, handling sensitive information with discretion.
  • Met quality and productivity benchmarks, significantly improving team performance.

Supervisor

Caring Angels Connection LLC
07.2020 - 11.2021
  • Led a team of 20 to achieve and often exceed predetermined operational targets.
  • Oversaw employee performance, delivering feedback and coaching for professional development.
  • Conducted candidate interviews and evaluated staff performance, contributing to team-building efforts.
  • Utilized leadership abilities and analytical skills to optimize team productivity and streamline process.

Night Auditor

Red Roof Inn Hotel
03.2018 - 10.2020
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Greeted an average of 40-50 guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Rayville High School
Rayville
05.2011

Skills

  • Spreadsheet development
  • Vendor engagement
  • Database entry
  • Data entry
  • Customer engagement
  • Multitasking and organization
  • Microsoft office
  • Verbal communication
  • Leadership and supervision
  • Client relationship management

Timeline

Office/Administrative Assistant

GB Accounting LLC
11.2024 - Current

Records Retrieval Agent

Cotiviti
03.2023 - 10.2024

Member Service Representative

BroadPath Healthcare
12.2021 - 02.2023

Supervisor

Caring Angels Connection LLC
07.2020 - 11.2021

Night Auditor

Red Roof Inn Hotel
03.2018 - 10.2020

High School Diploma -

Rayville High School

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