Topanga Johnson
Covington,Georgia
Summary
Experienced patient representative with a strong background in healthcare services, specializing in geriatric care and HIPAA compliance. Proficient in managing patient inquiries, coordinating services, and ensuring patient satisfaction through effective communication and adherence to policies. Adept at fostering positive relationships with patients to enhance care quality and support facility goals.
Overview
5
5
years of professional experience
Work History
Care Facilitator
JenCare Senior Medical Center
Decatur, GA
04.2023 - Current
- Maintains the confidentiality of patient’s personal information and medical records.
- I performed administrative duties such as scheduling appointments or maintaining client files.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Explained policies, procedures and services to patients.
Lead Sales Associate
Dollar General
Lithonia, GA
09.2019 - 09.2021
- Assisted with the training of new sales associates.
- Participated in regular staff meetings to discuss ideas for promotions or special events.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Managed inventory levels by placing orders as needed.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Assisted customers with online ordering inquiries or problems.
Education
High School Diploma -
Rockdale County High School
Conyers, GA05-2016
Information Technology
Georgia Gwinnett College
Lawrenceville, GASkills
- Healthcare knowledge
- Geriatric Care
- HIPAA Compliance
- Explaining Policy and Procedures
- Caring and Empathetic
- Patient Confidentiality and Data Security
- Appointment Scheduling
- Professionalism
- Documenting and Recording Information
- Appointment confirmation
- Teamwork and Collaboration
- Outbound Calling
Timeline
Care Facilitator
JenCare Senior Medical Center
04.2023 - Current
Lead Sales Associate
Dollar General
09.2019 - 09.2021
High School Diploma -
Rockdale County High School
Information Technology
Georgia Gwinnett College
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