Angie J. Herrera
Summary
Hardworking and passionate with strong organizational skills eager to secure entry-level representative position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Care Facilitator
Dedicated Seniors Medical Center
12.2022 - 07.2023
- Enhanced patient satisfaction by providing empathetic support and addressing concerns promptly.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Streamlined communication between patients, families, and healthcare providers, ensuring accurate information sharing.
Community Resource
American Care Medical Center
10.2021 - 11.2022
- Educated community members regarding resources and applying benefits through Access Florida.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Documented client progress in confidential files.
Outreach Associate
American Care Medical Center
04.2020 - 10.2021
- Determined needed and relevant interventions based on each client's current needs.
- Educated potential participants on available services and processes to become members of the clinic.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Cashier
Sakura Japan At The Avenues
12.2019 - 03.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
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Education
High School Diploma -
Jordan River School & Institute
Foreign Country06.2019
Skills
- Efficient Service
- Customer Inquiries
- Critical thinking
- Attention to detail
- Problem-solving abilities
- Healthcare knowledge
- Medical terminology
- Multitasking abilities
- Active listening
- Organizational skills
- HIPAA compliance
- Patient Confidentiality and Data Security
Languages
Spanish
Full Professional
Timeline
Care Facilitator
Dedicated Seniors Medical Center
12.2022 - 07.2023
Community Resource
American Care Medical Center
10.2021 - 11.2022
Outreach Associate
American Care Medical Center
04.2020 - 10.2021
Cashier
Sakura Japan At The Avenues
12.2019 - 03.2020
High School Diploma -
Jordan River School & Institute
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