Topaz Watson
Jacksonville,FL
Summary
Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers. Managed client accounts, ensuring timely responses and resolution of issues. Collaborated with sales team to upsell and maintain client satisfaction. Monitored customer feedback to identify trends and improve service offerings. Proficiently managed property showings, applications, and lease agreements for potential tenants. Successfully conducted thorough background and credit checks to ensure quality tenant selection. Effectively resolved tenant disputes and maintained positive relationships with current residents. Proficient in creating classic cocktails and crafting unique drink specials. Demonstrated ability to provide exceptional customer service in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Sales Consultant
ABC Liquor
Jacksonville, FL
08.2024 - Current
- Identified areas of improvement within existing processes and procedures.
- Established long-term relationships with key contacts at client companies.
- Developed and maintained relationships with clients to increase sales revenue.
- Provided detailed product information to customers, including features, prices, and availability.
- Conducted market research to identify new business opportunities.
- Collaborated with marketing team to design promotional materials for campaigns.
- Resolved customer complaints and inquiries in a timely manner.
- Attended trade shows and conferences to promote products and services.
- Maintained accurate records of all sales activities in the CRM system.
- Monitored competitor activity and pricing strategies to adjust accordingly.
- Created customized presentations for potential customers based on their requirements.
- Analyzed customer needs and preferences to recommend appropriate products.
Bartender
Indulgence Bistro
Jacksonville, USA
02.2024 - Current
- Proficient in creating classic cocktails and crafting unique drink specials
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Home Health Nurse
Senior's Helper
Jacksonville, USA
08.2023 - Current
Leasing Agent
KPM
Jacksonville, USA
07.2022 - 01.2024
- Proficiently managed property showings, applications, and lease agreements for potential tenants
- Successfully conducted thorough background and credit checks to ensure quality tenant selection
- Effectively resolved tenant disputes and maintained positive relationships with current residents
Customer Service Account Manager
Everbank Field
Jacksonville, USA
08.2012 - 01.2015
Dining Room Manager
Brookdale Senior Living
- Company Overview: Experienced Assistant Dining Room Manager With A Passion For Delivering Exceptional Customer service and ensuring the smooth running of daily operations
- Skilled in training and developing staff, managing stocks, and coordinating budgets and dining room parties of large crowds
- Experienced Assistant Dining Room Manager With A Passion For Delivering Exceptional Customer service and ensuring the smooth running of daily operations
Lead Bartender/Cashier
Grub Burger Bar
- My Duties Were to Prepare Alcohol Or Non-Alcohol Beverages for bar and Restaurant patrons
- Interact with customers, Take orders, serve food and drinks
- Plan and present bar menus
- Processing and receiving payments and issuing receipts to customers as they prepare to leave
- Count down cash draws and report earnings and reports to the manager
Education
HIGH SCHOOL DIPLOMA -
Wolfson High School
Bartender Management - MANAGEMENT,SPORTS
The University Of Alabama
Skills
- Customer service
- Multi-tasking
- Computer Skills
- Leadership
- Microsoft Typing Skills
- Community Networking
- Industry Trends
- Sales Strategies
- Prospecting skills
- Account Reconciliation
- Sales Analysis
- Exceeds sales goals
- Time Management
- Consultative Sales
- Strategic Planning
- Customer oversight
- Prospect qualification
Timeline
Sales Consultant
ABC Liquor
08.2024 - Current
Bartender
Indulgence Bistro
02.2024 - Current
Home Health Nurse
Senior's Helper
08.2023 - Current
Leasing Agent
KPM
07.2022 - 01.2024
Customer Service Account Manager
Everbank Field
08.2012 - 01.2015
Dining Room Manager
Brookdale Senior Living
Lead Bartender/Cashier
Grub Burger Bar
HIGH SCHOOL DIPLOMA -
Wolfson High School
Bartender Management - MANAGEMENT,SPORTS
The University Of Alabama
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