Topeka Carmouche
Houston
Summary
Dynamic customer service professional with a proven track record at Nordstrom Rack, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic support and efficient call handling. Proficient in data entry and Microsoft Excel, consistently achieving high satisfaction rates while managing high-stress situations effectively.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Active Staffing (Franceseca's/)
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Reduced call resolution time through efficient problem-solving and communication skills.
Shipping and Receiving Clerk
Lux Decor Collection
06.2021 - 09.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
Customer Service Representative
Nordstrom Rack
02.2018 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Forest Brook High
7201 Tidwell Rd Houston Tx 7701605-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Problem resolution
- Customer relations
- Microsoft Excel
Timeline
Customer Service Representative
Active Staffing (Franceseca's/)
08.2023 - Current
Shipping and Receiving Clerk
Lux Decor Collection
06.2021 - 09.2023
Customer Service Representative
Nordstrom Rack
02.2018 - 04.2021
High School Diploma -
Forest Brook High
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